First Premier Home WarrantyReviews of firstpremierhomewarranty.com

We contacted First Premier Home Warranty regarding two issues which both were turned down by the person on the phone. The shower in the guest bath could not be fixed because it was a mixing valve, although being a plumbing issue, it was not covered under their policy, which we have never received a copy of. The second item being a leaking drain under the kitchen sink. This was not covered because they, under their warranty, didn’t fix leaking basket strainers. We entered into this agreement with First Premier Home Warranty on 11/26/2024 and became effective on 12/26/2025 with an exportation of 06/26/28. This was at a cost of $1,619.05, with a $45.00 service charge. We have had two claims, both rejected based on the reasons we didn’t have copies of. We sent First Premier Home Warranty a email canceling this agreement and notified our credit card company regarding this. We have not received any form of acknowledgment regarding this cancellation from this company!

company practicing scams: worst home warranty company in the United States Ever. biggest repoff company ever.

If I could give zero stars I would. I am a Real Estate broker and have personally used 2-10 and American Home Shield for both my homes. I decided to try this company and I can tell you they are the WORST in every way. I paid for 2 years up front. Every time I had them come out they had an excuse as to why they couldn't do anything. This last time I called as my touch panel on my oven was not working properly. A tech came out that spoke no english so we used Google Translate and made it through. He said I needed a new control panel and would have First Premier ok this and then would come and replace. I didn't hear back from anyone so I called FP and was told that they had decided to SCRAP my oven and would send me a check for $75.00. They would not replace it. I have reported them to BBB, the Attorney General, State Insurance Dept and CFPB. DO NOT USE THIS COMPANY

Filing a claim is easy enough. But in 3 years they have denied all my claim. “Oh yes we cover that, but not the install and the install is $750” “The appliance was under warranty so it is not covered by us” and each time I have to pay the $60 service fee on top of having to pay for the repair myself. Also, I have highlighted where the policy does cover something and they still deny the claim. I tried to cancel and they said fine but I won’t get any premium refund.

Beware! Please do not use this company. I was denied an AC claim and I've been denied a shower leak. They also scammed a plumbing company by approving the work and then not paying. I had to get my washer fixed and only got reimbursed $260 for a job that cost me 539. I had a pool issue and everyone First Premier recommended for me to call for help all told me that they no longer worked with First Premier because they had been burned by the company with not receiving payment. I have contacted them in writing and on phone to cancel my contract as 'Jake' my agent told me I could cancel any time but NO ONE has helped me with this.

If I could give 0 stars I would. This company is a total fraud. They refused a claim for a circulator pump because it "should not have failed" as it is 3 years old. They asked for 3 years of maintenance records for a circulator pump, which is 3 years old , and requires no maintenance. Stay away, and dispute your credit card payment if you still can.

First Premier Home Warranty: A Scam, Thieves, and Unethical Practices – Stay Far Away! Thank you so much Josh Peters for asking me to do a review! I would love to share my experience. Continue reading below. I cannot stress this enough—First Premier Home Warranty is a complete scam. They are unethical, manipulative, and downright dishonest. Do not, under any circumstances, waste your money on this company! They are thieves, and their business practices are disgraceful. From the very start, they misrepresented their services. I paid hundreds of dollars for a home warranty, expecting coverage for repairs, but it turned out to be a complete joke. They rarely approve claims, and when they do, the payouts are so low that they barely cover anything. You’ll be left paying out-of-pocket for repairs that should have been covered, while they take your money year after year. But that's not all. Their unethical practices go much further. First Premier manipulates online reviews—if you post a negative review, they will pressure you to remove it in exchange for canceling your account. And if that isn't bad enough, they post fake reviews themselves to make their business appear legitimate. This is outright deceitful and shows how little they care about their customers. In addition to the numerous complaints and issues other consumers have raised, I have personally taken action and reported them to the Tennessee Attorney General's office for violating consumer protection laws. They have no respect for the rules, and their business practices are beyond shady. To make matters worse, First Premier is currently facing a lawsuit from the Ohio Attorney General for deceptive business practices, and they are under investigation. This company is so far from legitimate—operating out of a house in Brooklyn, NY, with no real office or accountability. They haven’t even registered properly to do business in many states, including Tennessee, where I live. First Premier is nothing more than a fraudulent company built on stealing from hard-working people. They will take your money, ignore your claims, and make your life miserable. They’re thieves, and their entire operation is a scam. Don’t make the same mistake I did—stay far away from First Premier Home Warranty! They are unethical, untrustworthy, and out to rip you off. Save your money, your sanity, and report them to your local Attorney General if you've had similar issues! Research the BBB for the lawsuit filed by the Ohio Attorney General's Office.

Stay away from this company, they don't provide service, they only collect the premium. : 1- I submitted two service requests, and I received nothing 2- Customer service is useless, and they always tell you are not covered 3- Since customer service can not help you, they will transfer you to someone who supposedly can help you 4- Regardless if you want to discuss your policy, or cancel your policy, or another complain, they will transfer you to one person, Todd 5- This Todd, is a big liar, depends on what you need, he will give you a proper lie 6- When I finally received a cancellation form, it was just an image file with so many conditions to prevent you from any complain about the company 7- Note that there is no option to create an account online, they kept telling me an account will be created for me at the end of the month I hope they will have an issue with some lawyer that will be able to get them to court.