First Premier Home WarrantyReviews of firstpremierhomewarranty.com

I feel like my husband and I have been duped by this company. We paid them over $2k for 6 years of coverage. Which was a current offer they had going supposedly. Since our appliances were older, we thought why not. Terrible decision. I have made 3 claims so far. They sent a tech out, and he changed something on my dishwasher, but that did not fix the issue. I have been without a dishwasher for over 6 months. My claim for my over the stove microwave was initiated in October, they said they would not replace it, but instead will do a cash offer in lieu of replacement, and I sent back the signed letter on October 9th, today is December 10th, and the $179.00 check has yet to arrive. I can not find a replacement for under $225 by the way. I put initiated a claim for for my stove top burners on November 3rd, the tech they recommended put me off for a month, so I requested another tech. Last Wednesday we spoke, as of today, they have not sent him the necessary email for him to start the job. I have called them multiple times, and get the an apology, and they say the check is in the mail, etc etc. you can never speak to upper management. The salesman basically lied. This company has not delivered. The customer service is hit or miss. It is by far the worst company and experience I have had with a company in my 54 years. I am at my wits end.. they and the salesman got his $2300 sale.

Been waiting since November 18 for a company to fix my microwave, on the 3rd call to first premier they finally change me to another company still waiting for a repair. The last time I called I got the rudest male. When I aske to talk with a supervisor he told me he was the supervisor and I then asked to talk with his boss he said I am the boss and there was no one above him, he wouldn't transfer me. Today is Dec 9 and I am still waiting.

I contacted Home Warranty with the company First Premier home warranty that I had a problem with the washing machine, they told me that my fee was $45.00 but they made me pay $100.00 and then they gave it to me back, nothing happened, then they told me that The machine had no composure and they were going to pay me for that and they didn't pay me either because the case was already closed, now they don't want to pay me any more for what I spent, I put another claim 11-30-2024 also they have not sent anyone to check the machine le comunique que tenia problema con la maquina de lavar, me dijo que mi fee era de $45.00 pero me hicieron pagar $100.00 y que luego me lo davan para atras, no sucedio nada, luego me dijieron que la maquina no tenia compostura y me hivan a pagar por eso y tampoco me pagaron que porque ya se avia cerrado el caso, ahora ya no me quieren parme lo que gaste, puse otro reclamo 11-30-2024 tambien no an mandado a nadie para revisar la maquina

I've been dealing with First Premier Home Warranty Company since December 2,2024 my furnace went out at first i thought they would be a great company not so,I have been given the run around and excuses, I live in Ohio and it get's powerfully cold. Today is December 6, 2024 I've been waiting all day for someone to call me back, they want to pay me $148.77 for a part that will cost me $771.00 this is not professional service at all. I gave them 1 star if I could have written the review without giving them anything I would. Please don't go with this company.

You deserve to be screwed over if you use this company, don't be an idiot and run away from these people!

The service is terrible and they reimburse their technicians so poorly that it's hard to get anyone to come out. I couldn't get help with anything I needed without threatening to cancel. Don't believe anything reps tell you because the story you hear will change based on whatever is most in their favor at the time. When I gave up trying to work with them and asked to cancel without backing down, they told me they wouldn't allow me to cancel. They said all I could do was wait a year and then try again to cancel at that time. It took filing a credit card dispute to get my money back. In the meantime, I filed complaints with my state's regulatory agencies. That brought attention to the fact that First Premier Home Warranty was illegally operating without a license in my state. There were already several states around the country suing them for fraudulent practices. Now my state is joining in. Do not use this company for any reason!

We have had this company taking our money for several months. We have been trying to get our freezer worked on, our first claim, for almost a month. They have scheduled people to come out with them being no shows. Calls to the company are met by apathetic noncaring, rude employees who block access when we ask to speak to supervisors. This is the worst company I think I have EVER done business with. Unprofessional, money grabbing, and provide less than acceptable service. My wife has been on the phone the last hour trying to get to talk to somebody about the technician who did not show this morning. DO NOT DO BUSINESS WITH THIS COMPANY‼️

Will Never Pay Out… I have tried and tried and tried to speak with someone over a couple of claims. Time passes so I chased again and they simply ignore you. They never pay out but will very quickly take your subscription!!!