First Premier Home WarrantyReviews of firstpremierhomewarranty.com

This company is a scam. The main owner of this company is also a scammer. He buys fake reviews and posts them on his profile to make his business look good in front of people. Most of the reviews on his profile are fake. There are many people online who give reviews in exchange for money. Do not take services from this company. Do not waste your money unnecessarily. They are big scammers, be careful everyone. They have scammed a lot of my money.

Scam! Scam! Scam! I believe this company is the worst home warranty provider in the USA. They were having a promotion and of course I took the bait and it became one of the worst decisions I've made. Please note that any positive reviews you see on them are from those who have not filed a claim. They deserve zero stars but I had to give one in order to post the review. Let me walk you through their process: 1. First you must file a claim and this needs to be done with a phone call between the hours of 9:00 to 5pm - no holidays & no weekend so forget an emergency. 2. Once you finally get your claim submitted, good luck with getting a company to come out and repair your item. I had to go through three companies before someone would finally come out to just look at the problem. 3. If the item can be repaired then that's a good thing but wait a minute..... Now you have to wait for 30 days after the repair to make another claim no matter what breaks down. 4. If your item cannot be repaired they give you a cash in lieu which of course is never enough to cover the new item. Remember those 30 days? Your check will NOT be PROCESSED until 30 days after the repair person sends them a report that the item is unrepairable and you will NEVER EVER speak with the billing department because you have to wait until they call you.( They never call). 5. After the 30 days your check is finally processed but .....you have to wait 30 more days to get it in the mail, and if it does not come, then the 30 day process starts again when you request a new check to be sent. Remember, NO new claims while you're waiting. Guess what? It has been 6 months and I'm still waiting for my cash in lieu check and now my home warranty has expired. Of course I did not renew and that is why I'm still waiting. I call every week for an update and I keep getting a runaround.

1-Star Review: First Premier Home Warranty sent me an email on March 4, 2025, with a "Cash in Lieu of Repair Form" offering a mere $177.87 for my 2019 Samsung washer (originally worth $2,000, now depreciated to $950-$1,000), but provided no explanation or justification for this amount. When I called to dispute this on the same day, they arbitrarily told me it was a "final decision" and denied my request to speak with a supervisor. They ignored my March 5 email demanding $800 or an equivalent washer by March 7. After I filed a BBB complaint, their March 31 response was irrelevant, suggesting I contact their billing department for a "cancellation process," which has nothing to do with my demands for fair compensation and transparency on repair costs and depreciation. I am currently fighting this issue through BBB and the State Attorney General’s Office Consumer Protection Division to seek justice. Poor service and deceptive practices—avoid this company! (Claim #TN-0004967)

Avoid First Premier Home Warranty – Scam Company! I strongly advise against using First Premier Home Warranty. They deny claims immediately, no matter the issue, and refuse to provide any service calls. Their customer service is completely unhelpful—the representatives have no idea what they’re doing, and their only job seems to be coming up with excuses to reject claims. Even if you have a legitimate issue that should be covered under your policy, they will find a way to deny it. It’s clear they have no intention of actually honoring their contracts. This company is a complete scam—save your money and go with a reputable home warranty provider instead!

They will not quit emailing or calling. The last guy that had called I had asked please take me off your list, as I had already informed them I'm not doing anything at this time. His reply was I was a waste of time!

Negative stars Fraud company Dont buy this company warranty They are just group of scammers and fraud people Bad people Looters Pray to God- they rot in hell State of NY should do something against these bastards

This company and their representatives are crooks. They are not there to abide by their own contracts. They are there to scamm hard working people out of their hard working money. They took my money. I add my washer broken. I had to pay an extra 60 dollars a tech to come out to diagnose the problem for them to say it was not covered. I have a top range microwave that stopped working. Again, I had to pay an additional 60 for a tech to come diagnose the problem. For them again to say, they will not fix it and offered me a buy out. At this stage, I am exhausted and disappointed that I got involved with these crooks and accepted the buy out of less than $130.00 because I was just getting sick dealing with these crooks. A month later, I have not received the check. They have not returned my phone calls or emails. People need to know about these scammers, so they don't fall victims to them like me.

I have no pressure in my shower line. I called to report. First premiere assigned Sunshine Pluming. I called sunshine and they said they would not be coming out…all I needed was to send a picture…they would diagnose what part I needed and would schedule an appt. 8 days later…I called First Premiere…to find the reason for the delay. The representative told me the request is denied….because the shower faucet cartridge - faucet is bad…and they don’t cover that. They said it is. It covered. And, I must have too much time on my hands to call them three times about the issue. Too bad and so sad for me….not first premiere problem. He said ,”it needs fixed, right.” “ you need someone to fix,it”. Call somebody and you just pay for it. First premiere won’t. I asked to cancel my First Premiere home warranty and get the final 6 month refund. They said sure….with cancellations fees and understanding I have 1/2 or 6 months remaining on the $699 yearly contract. ..they will refund me $40. Would I like to cancel, now?