First Premier Home WarrantyReviews of firstpremierhomewarranty.com

Please BEWARE of this company. Look at other companies before using this company or just go without. My first claim with First Premier Home Warranty because our washer was not working correctly. The technician came and said the issue with the washer was the interface and the part was no longer sold. This is a Samsung washer that is two years old bought brand new. First Premier Home Warranty said that being the washer can not be a repaired, it would be a buyout. This company offered us $50 cash in lieu for a new washer. When I purchased this policy almost a year ago with Tony Franco, I was advised when an appliance breaks and it can not be repaired, it would be replaced with like or similar model. This company did not hold up to there bargain. This company uses scam selling tactics to get people to buy their policies and then do not follow through. This company is deceit, rude, unprofessional and are running deceitful business practices. I called and was not able to speak with no one higher than a manager. Stay away from this company.

Made my first claim, after 5 phone calls (they hung up on me twice) I finally got the result of my claim, they want to give me $28 towards a new dishwasher! Now they won’t answer my phone calls to cancel my policy! Do NOT subscribe to this company! They are total scammers! I’m notifying the BBB.

This goes back to November 2024 when I needed furnace repair and they set it up with the company they used before who had been out 2 times previously. They informed me they no longer did business with FP. FP then offered to either set up with someone else or I choose my own and get reimbursed for it. I chose another of their contractors but was unable to get a response. My brother in law called someone and told me about them coming out and I let FP know we had to call our own service and I would be doing the reimbursement. Later the reimbursement was only 56% of the total and I questioned why but could get no one to answer me. I ended up signing it because I was financially strapped. I was told it would be to me within 14 to 30 days. I checked back with them several times to check on it. 30 went by and no check, I called and they then said 14 to 30 BUSINESS days. So I waited until mail came on the 30th day any no check so I called and they tried to tell me there was a delay with the carrier. I called them on that one as they admitted it hadn't been cut yet. I called and called, wrote BBB. They kept answering with stock answers. I wrote to cancel my policy as I had paid upfront for 5 years, they told me there would be cancellation fees and administrative fees. I got copies of my other calls from the company who came out before. They were paid a total that covered less than 1 years of my policy. My check came and it was short $45, my deductible which the document said if I sent the paid invoices to them that would not be deducted. I sent them those invoices 3 TIMES! So now I considered it to be 2 breaches of contract as the check arrived 60+ days after the document was signed and delivered. When I finally got a number for a refund of 3 Years, it was 10% of my 3 years prepaid! I refused, asked for a detailed breakdown of how they came to that and they rattled off all sorts of things some of which I didn't understand and nothing I accepted. I asked for it in writing and they agreed within 48 hours. It never came. I am looking at a lawsuit of which they have many. They are dishonorable as they are an insurance company and any insurance company refunds unused premiums. Scam artist.

Don’t buy this warranty not worth the money headache better off just going with out

This warranty is a scam. They are not ready to repair or replace anything. Staff are not professional. When I asked why my claim was denied about my AC the representative took it like a joke. And when I asked to cancel the policy and have the rest of the money back I was told that there was no money to be return. Worst company ever!!!!!!!!!!!!!!!

I am writing this because I want to prevent others from making the same mistake I did. Based on my experience, First Premier Home Warranty is a scam, failing to honor its commitments and provide even basic customer service. More than a month ago, I filed a claim -no response. A few weeks later, I called about my air conditioning issue, which, living in the southern U.S., is urgent. To this day, no one has called me back. On June 12, 2025, I called twice to follow up: * 10:16 AM EST (Duration: 10 minutes) - Spoke with a representative named Ben (if that's his real name). He was flippant, dismissive, vague, and outright graceless. Instead of helping, he treated my concerns like an inconvenience. * 10:52 AM EST (Duration: 12 minutes hold + conversation) - Attempted to escalate the issue, but the next representative was just as dismissive. Despite my repeated requests, he refused to connect me to a supervisor.
Instead, he kept asking pointless, repetitive questions to stall the conversation, then directed me to email a complaint - something he hadn't mentioned earlier. When I started recording our conversation, he became agitated, demanding I stop-despite First Premier Home Warranty recording customer calls themselves for "training purposes." He threatened to terminate the call in 10 seconds unless I stopped recording. I complied and ended the call. This is not how a reputable company operates. I hold the Platinum Plan, which is supposed to cover a wide range of repairs, including my pool, yet it has proven worthless. When I needed $2,000 in plumbing repairs, the company refused to reimburse most of it, approving compensation for only one item. So, while I had been awaiting the arrival of my reimbursement for weeks, the denial of my full reimbursement was never revealed to me before yesterday, although “Ben” conducted the conversation as if it was something that I should have known, and as if he resented me for not knowing. First Premier Home Warranty needs to be held accountable. I challenge them to: 1. Find and publicly share the call recordings to prove whether their customer service is acceptable. 2. Explain why repeated requests for managerial oversight were ignored. 3. Demonstrate how their so-called warranty actually helps customers. If you're considering a home warranty, avoid this company at all costs. Their failure to respond, assist, and take accountability speaks for itself.

I had taken out a policy with them, I called to have my AC unit checked on which was in my contract. They sent a tech to service my unit. I paid my co pay, and then received a bill from the AC company. I explained to AC company, "I am not responsible to pay this bill." This went on for months. I forwarded the bill to First Premier Home Warranty. They never paid it, I sent the AC company the money. They never even responded. This company is bogus and I would stay far,far away from them. They do not have reps in my area and they are based in New York. I read multiple complaints against them on the BBB website. This is a scam company! Do not waste your money with them. I had to block my debit card because they kept trying to charge it.

First Premier Home Warranty sends technicians who collect a $75 come-out fee, but they have not returned to fix the issue. First Premier claims that they have not received three different diagnostics from the technicians. Customer service is the worst, and the policy has been cancelled.