First Premier Home WarrantyReviews of firstpremierhomewarranty.com

I purchased this policy in good faith for an older home I purchased. Promises, promises. I have a claim that I presented and have not had any follow up from the customer service people. I can't reach them by phone. I was on hold for 45 minutes. Frustration is an understatement and I cannot recommend this company. I am going to try and recoup the premium I paid.

This company has great sales people, sounds like a great deal for the price over 6 years. But you pay that money up front, then they conveniently forget to send you the details of the policy. 3 months in to policy, had a claim. First repair man no-showed. Then 2nd one said no longer made parts. NOW that's when they tell you your appliances are only replaced base off depreciated value and send you the policy! So my top of the line 30-yr old Maytag (back when they made them high quality) was only worth about $240 even though it was about $2K to replace with a different high quality one! No one from company would respond to my requests to cancel my policy and give back pro-rated payment. I went to a new warranty company!

⭐ 1-Star Review – Extremely Disappointed with First Premier Home Warranty I am beyond frustrated with the terrible service from First Premier Home Warranty. When my washing machine broke down, I expected a fair replacement or repair under the policy I’ve been paying for. Instead, they offered me a laughable “cash buyout” of only $153 for a washer that costs over $600 to replace. This is insulting. A warranty is supposed to provide peace of mind and actual protection when something breaks—not a lowball payout that doesn’t come close to covering the cost. I pay good money for this coverage, and when I finally needed it, they completely failed me. The process was slow, communication was poor, and at the end of the day, they tried to push me off with an amount that doesn’t even cover half of a replacement. This feels like a scam, and I would never recommend this company to anyone. Save yourself the stress and frustration—look elsewhere for a warranty provider that actually honors their commitments. First Premier Home Warranty is not worth it.

This company has made it extremely difficult to cancel. They denied a claim with a vague description of why . It was for my air handler that I had just had whole ac system maintenance 1 month prior to the fan motor going bad. The customer service is horrible. I believe they are a scam company, would not use.

They are unprofessional. Man came out for plumbing issues. Didn’t fix the toilet. Water flooded the floor. I called them back they day got voicemail. Next day no call back from company they sent out. Called 1premier home warranty. Informed they would not respond before Monday or Tuesday of next week. No call back so I call, finally got to a supervisor. He said the item was fixed. Did not forward call to corporate or give me the number. Hired another company that fixed the problems. Request a refund of premiums, never got an ask knowledgement. Still no refund , no call back. Can reach corporate and they don’t respond to emails!

The company is a scam; do not purchase their warranty. They resist making any repairs, even for something as simple as a $200 fix. Dealing with them is more of a headache than a peace of mind. I would rather pay for repairs out of pocket than go through them, as the process is a nightmare. It took me two weeks and another several weeks to prove to my bank that they are a scam and I want my money back, so the bank credited my money back because they didn't provide the service.

This company is a complete scam. Avoid it at all costs. Absolutely terrible service. They will lie and avoid all responsiblity for repairs. I see they are being sued in multiple states, and I understand why this is happening. Just an awful group. Stay Away!!!

This is a company of scammers based in Brooklyn, NY. They called me and foolishly I gave them my credit card. I am 87 with a severe hearing loss. After hanging up I immediately called the salesman back and asked to cancel. Then I called Barclays to stop the charge but was told that I had to wait until it posted. After several more phone calls I was connected with cancellations at this scammer and they emailed me a form that promised full refund. I signed the refund form and emailed It back and followed up with a phone call and was assured that they had everything that they needed to get my refund. Approximately a week and a half later I called and another person told me it would take 30-90 days to get my payment. I then filed a dispute with Barclays Bank. This began on May 12, 2025. It is now July 29, 2025 and II still Haven’t received my $399. Do not do business with these scammers. They lie to the bank, make up excuses and cheat consumers. I’ve filed a formal complaint with NY’s Attorney General.