First Horizon BankReviews of firsthorizon.com

Here’s what you can expect from the First Horizon $450 bonus! If you call the Plantation branch and ask for the cross streets along Pine Island, they don’t know and tell you the numerical street address for the second time. Absolutely useless info! When you call the 1 800 number, they tell you that your account does NOT have the $450 bonus. Then you have to send a message to the CONTACT US requesting a letter which confirms that I DID in fact qualify for the bonus. However, when the letter came, it did not include the qualifying conditions for the bonus. I had to ask them to send it to me. When they sent me the conditions, they were different to the original conditions that I received at the branch. The new condition was that the deposits needed to exceed $1000. There was no minimum dollar amount in my original conditions. Unfortunately, I did not keep the original conditions to get the bonus so I had to go to the branch to get a copy of the original conditions. If you open a FH account for the $450 bonus after three months, prepare to spend 20 hours between the 1 800 number and the branch. You will be so sorry! If you call the Plantation branch and ask for the earliest date to close the account AND get the bonus, they tell you to call the 1 800 number. When you call the 1 800 number, they tell you they can’t answer that question, you need to GO TO the Plantation branch. 20 hours on the phone and emails, plus 2 trips to the bank for $450? No deal!

Business account clients BEWARE!!!! If you own a business checking account at First Horizon and your business account is scammed, you notice a fraudulent charge, you will lose your money if you do not report the charge within 24 hours. This means that you have to monitor your account at least once every 24 hours. The bank does not inform you of this rule, they blamed this rule on the FDIC policies. I asked the bank representative to please show me this policy at the bank level and they told me they do not have it in the policy. According to the bank, this is an FDIC policy. If I would have known that policy I would have monitored it more closely.

Horrible company..I don’t have an account. Have never inquired for a loan or any type of funding or financial business with them yet they spam my phone daily! When I call the number back it’s the same person that answer! They say hang up and we won’t bother you any longer but they call from different phone numbers!!!! It’s annoying (302)203-0401 this number is from Middleton Delaware !

If you have the opportunity to choose this bank for a mortgage loan. Don’t do it. NACOL WALIGUARA told us that this bank accepted visa b-1 b-2. We were very excited and started the process for a loan after looking with several banks. Everything seem to be great at the beginning until we get to the underwriting and find out that apparently the (program) that accepted visas was no longer active. What what?! At that point we had already spend $600 for appraisal $350 for inspection and $2150 for the title. Money that we lost. All she said was (I’m sorry I didn’t know the program was not active) that’s why you get inform before telling customers otherwise. This lady has no knowledge on what she’s doing, she just gives you hope without even getting herself inform. Please don’t use this bank. They are terrible

I receive phone solicitations from First Horizon every day, each time from a different phone number in a different city, so I can't block the calls. They always leave the same message. I want the calls to stop.

horrible customer service! i went into the bank to make a deposit and had to wait while 2 tellers gossiped with another custome. then once i told her what i needed she continued to gossip and act like i did not exist. then she tells me we are putting a hold on your check since this is a new account. I said well never mind i need a cashiers check today and she slapped the check into my hand and walked off without saying a word. Back to Bank of America i go.

They are a scam

I went to First Horizon bank on Maynardville Highway in Knoxville, TN. I applied for a secure loan of 30,000 against a cd. Dee Dee and Angie were exceptionally awesome. Since I'm securing my loan with my own money and still had a 100,000 in the bank my loan would be 2.85 percent and payments of 523.00 a month. Now keep in mind I'm using MY MONEY AND GIVING MYSELF THE LOAN. Angie calls me Monday and says The Under Writer needs my last 2 W2s. Seriously? It's my money and it's a secured loan and I still had over 100,000 in checking. It's not unsecured so they the under writer doesn't need any w2s. All and all I told them to shove it. The under writer is wrong. I called 3 other banks and they assured me The under writer DOES NOT NEED this info when your securing your own money. Now we have had this account with first horizon since the 1950s. Sad I will be closing my accounts this weekend and changing banks.