First Horizon BankReviews of firsthorizon.com

Worst bank ever. My son is out of state and has been trying to send me 3000 dollars and FA continues to deny the transaction. We’ve tried Walmart to Walmart, Western Union, Cash app and Zelle and each time it’s problem with the bank. We’ve called customer service on several occasions. At one point, they were able to allow a transaction only once but, he was still unable to send me any money. I really believe this bank is misappropriating people’s money. This is do not fair. I am in a crisis and trusted these people with our money and this is the service we get. My money is in my sons account, and I’m facing eviction bc the bank refuse to release his funds after knowing the transactions are valid. There has to be some sort of recourse for this behavior l.

Absolute worst bank I have ever worked with. They are a financial institution but somehow cannot get their Zelle working like every other bank and their Customer Support is worthless, completely ignorant and do not listen or attempt to understand the problem.

This financial institution does incompetent, unprofessional and illegal business . My mother Clara Moffitt did a power of attorney to gain access her now deceased husband accounts. Now they're refusing to allow her access since his passing to the accounts or speak with her. No type of communication what she needs to do to gain access to the accounts. He hasn't received statements in over 2 years. People don't do business with these thieves. Horrible that mother who is a senior got go through this unprofessional mess that they're rendering. Keep your lying rebuttal.

I had the worst experience at the Austin Peay branch in Memphis TN at 9:22 on 1/23/25. Teller refused to cash my check, and fake called the account holder to “verify” it. The representative smacked her lips and made rude comments before even looking at the document. I attempted to ask questions because understandably mistakes happen, and I have never had an issue cashing my payroll check. (I also had the check stub) I had to drive downtown to a different location where they had no issue. She told me that I need to stop preventing her from doing her job. She proceeded to ignore my questions, and talk over me as she took new guests in the drive through. She told me that the owner of the company had to call her to verify it, but the owner of the company I work for hires a payroll team and owns multiple businesses, I haven’t even met the man. Never in my life have I seen a teller act so rude, and lack of basic communication skills is a direct product of unqualified people working in a branch who could care less about customers . First horizon should hire more capable and professional people. The disrespect was equivalent to someone spitting in my coffee.

I have never ever ever seen this banks ATM work!. It's unbelievable! ...it never works in Yadkinville.! This is so aggravating! I may just change banks for this reason!

Today (12/27/2024) I deposited a check from my insurance company for payment for damages to a vehicle. The check was for $3700. First Horizon placed a hold on the check. I am 72 years old and have never bounced a check in my life! The branch manager is currently on vacation. I called customer service that stated they could not do anything about it and referred me to a "resolution department." I have not heard from them. I asked the customer service representative who was in charge of a branch when the manager was off and he didn't know! I have contacted the main office in Winston Salem (where I am located) and they transferred me to another branch manager who refused to help as well. Frankly, I do not appreciate being called a thief and I feel that is exactly what they are doing! I have never bounced a check in my life and at 72 I believe I know how to manage a checking account. This is not a check that some Joe Blow wrote to me. It is a corporate check drawn on one of the largest insurance companies in the country! I have no plans to write checks on the amount of the deposit, just wanted to transfer it to a savings account at another institution. This by the way is the second time I have had an issue with this bank. First one they charged me a fee on a savings account because according to corporate was not linked to my checking. According to the local branch it was linked properly. They did refund the fee. and I closed the savings account to make sure it didn't happen again. My advice with this bank: Stay far far away. I don't blame the teller she was just doing her job and frankly the tellers in the branch have been super! However, corporate customer service is horrible! No one seems to know who is in charge when a branch manager is on vacation and/or will not make a decision. I will be moving my accounts.

Zelle is not an option with this bank. They have poor customer service. I will close the account. I asked why they don’t have Zelle anymore the lady told Zelle is a third party platform use someone else which they don’t even have and she had no clue what she was talking about.

There should be a way to give negative stars. I opened a savings account and First Horizon illegally froze both of my accounts without valid legal reason. Then First Horizon sent an email stating the following "your funds will be returned to you via cashier's check in approximately 7-10 business days". First Horizon sent a letter stating the following "a recent review of your account activity reveals unsatisfactory banking practices" which is ridiculous. The only activity was adding funds to the account. In the same letter First Horizon wrote "any remaining funds in the account will be forwarded to you". Yeah right. After I filed a complaint with the BBB First Horizon illegally placed two false complaints on my Chex Systems credit report in retaliation for my filing a BBB complaint. I notified BBB who contacted the bank. After repeatedly rechecking my Chex Systems credit report First Horizon finally removed the two false statements they illegally placed on my credit report. But First Horizon did not return my funds to me. USPS mishandled delivery of a letter from First Horizon which First Horizon used as a nonsense excuse to not return my funds to me. During the BBB process I furnished my savings account information to First Horizon so that they may quickly and securely ACH my funds back to me but they refused to return my funds. Did First Horizon break multiple laws when they froze my accounts without just legal cause, illegally placed two false statements on my Chex Systems credit report in retaliation for my filing a BBB complaint against them, and never returning my funds to me essentially committing an act of theft? It is now over ten months later and First Horizon has yet to return my funds. How is a bank like this allowed to continue doing business when this is how they treat consumers? I have been banking with multiple financial institutions for over thirty years without any serious issues until encountering First Horizon. AVOID AVOID AVOID!!!