First Horizon BankReviews of firsthorizon.com

Horrible experience with website. Gray boxes to enter information are confusing. Website does not work with all browsers. Outdated information on website; no one used personal checks anymore to find routing number. Routing number is hard to find; had to do an Internet search. Change password process is a nightmare.

It has come to our attention that a female entrepreneur was informed she is considered "on top of the risk" for your bank, which implies that your institution is selectively choosing who among the Black community is eligible for loans. This perception is not only unfair but also highly discriminatory. This lady in question has a strong reputation for positively impacting lives within our community, and denying her a loan with such reasoning is both unjust and unfounded. Moreover, I reviewed your bank’s official policies, and nowhere does it state that customers can be labeled in a manner that puts their business character at risk based on subjective assessments. This kind of treatment does not reflect the fair and inclusive banking practices that should be upheld. As a result of this experience, I regret to inform you that I will be closing my mother’s account with your bank in the near future. It is disheartening to see such discrimination within a community institution that should support and foster financial growth for all its members equally. I urge you to reconsider your approach and policies to ensure that all customers are treated with the respect and fairness they deserve. Thank you for your attention to this serious matter. Bank address: 5247 Golden gate pkwy , Naples, FL 34116

I believe all the negative reviews. Memphs tn branch have untrained/unprofessional employees. they are trained in customer disservice anddo that well. No repeat business for me . Shut down the 4990 poplar branch in memphis, and expand when you have competent management. You had twice to show your fiduciary responsibility and intentionally failed both times. Why would i want to discuss your failure to address the situation again? Save your insincere response like you "care " about how your employees exploit the customers.

They will freeze your salary at your checking account, allowing $250 a week to be transferred to other banks. Avoid that bank. Once you call them to increase your limit to access your own funds they will lie and ultimately deny your request: "From: CSR Sent: 06/30/2025 09:14 AM SERGEI PARSEGOV Good morning Mr. Parsegov and thank you for your response. We received an email today informing us that the request was denied. To find out why the request was denied, you will need to speak with your account officer, Debbie A Boudreaux at 713-624-1394 (Monday-Friday 9:00AM-6:00PM CST). We apologize for the inconvenience. Thank you, xxxx Customer Solutions - Messaging"

This bank is by far the worst! I’ve been voicing my opinion(s) for at least 5 yrs…absolutely no follow up…very unprofessional! I can’t even remember having anything go smooth with this bank…from ordering checks to also include our HELOC acct! Though I may not be the easiest client to deal with, our money is your investment and I should be treated as we’re the paycheck at the end of the week! What a crappy financial institution!

I am in total disbelief of what has taken place on my elderly dad’s checking account. He had had a negative balance in his checking account numerous times in the last 6 mos., yet the bank has continued to pay items and then charge him a 35.00 NSF fee every time. His Social Security retirement income is automatically deposited into his checking account on the 3rd Wednesday of every month. Finally this month he asked for my help. He said he had no money. When his money is deposited, it’s all gone. We called the customer service number for the bank and they said they couldn’t help us, and told me to contact the local branch. He had over 800.00 negative balance which included so many NSF fees. It took over half of his monthly deposit and left him with no way to pay all of his bills or even buy enough food for the month, no money for his medications, and nobody had notified him that this was consistently happened over the last 6 months. Is this even legal? He has no credit line or overdraft protection. What is going on with this? There was also a problem with a bill pay entry on his account and 125.00 came out of his account. He went to check on it and they told him, they didn’t know what happened to the money. They could t find it. What the heck? I feel like I’m in the Twilight Zone. My career was in banking and finance and I worked for BB&T for 20 years. I’ve read all the other reviews and my mind is blown! Why are they not suffering any repercussions for this predatory banking practices. Everyone needs to file a complaint with the CFPB. I certainly am. I was told by that government agency that is the route to go because multiple complaints on the same business prompts investigations. The Consumer Financial Protection Bureau (CFPB) helps consumers by providing educational materials and accepting complaints. It supervises banks, lenders, and large non-bank entities, such as credit reporting agencies and debt collection companies. It’s simple to file a complaint on their website. Once they notify a business of the complaint, the business must answer to the bureau within a specified timeframe. I recently collected almost 2000. from interest that I shouldn’t have been charged. It does take time but it’s worth it. Action needs to be taken!

ZERO stars! Horrible experience. I would not use this bank ever again. I live in Florida and was selling a home in Tampa and purchasing a home in Jupiter. My mortgage advisor informed put me into a 7 year arm and told me I could reamortize my mortgage as soon as I paid the loan principal down when I sold my home in Tampa, which I did a month later. I put the proceeds into my principal at First Horizon and greatly paid down the principal and asked for my reduced payment. (It took over a week for the funds to be transferred into my mortgage even though I had the proceeds in another First Horizon checking account which they made me set up.) My advisor told me after working there 7 years, he never had anyone actually do that and after speaking with the bank management, it was their policy the customer had to wait 12 months before that was possible. He was "sorry." So I am paying 3x what my mortgage should be for 12 months. I was told I could get a small percentage off to refinance with them but the rates had gone up. I will be switching banks as soon as rates go down!

I’ve been with FH for a while but it’s time to go. There was an issue of Walmart processing an order I cancelled and FH let the payment go through on a locked card. LOCKED. My account was left negative in over $100. You would think they would protect me as a customer but no, their money hungry selves did not even provide a provisional credit over something that was not my fault. My paycheck is coming and was for me to move and now I can’t move. Why???? Because I’m about to lose over $100 that first horizon is collecting due to them not resolving this issue. I even filed a dispute and they done nothing. They are trash and I’m tired. Going to a bank where I’ll be appreciated as a customer.