FirstEnroll Reviews | Read Customer Reviews of firstenroll.com

FirstEnroll Reviews | Read Customer Reviews of firstenroll.com

FirstEnroll reviews

69 approved reviews, newest moderated first

Lance L.
Dec 28, 2025
Similar to most reviews here
Similar to most reviews here, This ‘company’ continues to take money from my account after being directed to stop. Evidently the only way to separate is to stop payment through bank. Very frustrating
Response from FirstEnrollDec 29, 2025
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at [email protected], so that we may assist you in addressing your inquiries. Sincerely, FirstEnroll
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William W.
Dec 6, 2025
Scammers
Just signed up. First payment was supposed to be Monday of next week. I got on line and they drained my checking account within minuites. Called the 1888 number and got the run around. Scam scam scam !!!!!!!
Response from FirstEnrollDec 9, 2025
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at [email protected], so that we may assist you in addressing your inquiries. Sincerely, FirstEnroll
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Craig H.
Nov 12, 2025
VERY RUDE
VERY RUDE. I have made 7 calls today to cancel my insurance and they won't let me. Will have to cancel bank card so they don't keep charging me. BEWARE!
Response from FirstEnrollNov 13, 2025
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at [email protected], so that we may assist you in addressing your inquiries. Sincerely, FirstEnroll
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Wesley L.
Nov 3, 2025
Do not give them your money
In July I received a call from Nick at enrollment services and purchased an insurance plan. I made sure 3 times that my mental health benefits were covered with the representative. On August 1st, I submitted my insurance information to my psychiatrist. After two weeks of back-and-forth, I was finally told that the insurance that I was enrolled in had no mental health benefits. I spent the next two weeks asking for my money back and to cancel the plan. I got no callbacks and was treated very disrespectfully. I am still going back-and-forth, and getting the run around from the 3rd party member services including no call backs from supervisors, or anyone even after promises, transfers to managers with full VMs and disconnected, and they're telling me that because I didn't ask for the refund within thirty days of enrollment, I will not get the money back. I was lied to and sold a product i could not use. And because of the poor third party member services, all of this was delayed.And now I am being refused any kind of refund. Someone in corporate or a CEO is getting money off of my suffering.
Response from FirstEnrollNov 3, 2025
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at [email protected], so that we may assist you in addressing your inquiries. Sincerely, FirstEnroll
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Cherie
Nov 1, 2025
Rude Representative
Just Spoke to a a customer service representative who was very rude and unprofessional.First Enroll health insurance told me that I had medical, eye and dental attached to my plan with Blue Cross Blue Shield .And Blue Cross Blue Shield is saying this is not true. I tried to explain to the lady and she got loud with me.If I could give no star I would. Customer Service need to be trained!!. Beware
Response from FirstEnrollNov 3, 2025
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at [email protected], so that we may assist you in addressing your inquiries. Sincerely, FirstEnroll
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Ryan
Oct 29, 2025
Absolute scam organization.
Absolute scam organization.
Response from FirstEnrollOct 29, 2025
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at [email protected], so that we may assist you in addressing your inquiries. Sincerely, FirstEnroll
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Lilly B.
Oct 9, 2025
Fraudulent company
Fraudulent company, please people stay away from this company, they take your money there is no insurance, They have been taking 398,99 out of my account for health insurance coverage for almost two years, when I go to the Dr. I found out that the insurance does not cover anything. When I call the company they gave me the run around and they kept hanging up the phone on my face. Please everyone stay away from this company.
Response from FirstEnrollOct 9, 2025
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at [email protected], so that we may assist you in addressing your inquiries. Sincerely, FirstEnroll
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Theresa
Jul 31, 2025
I got thier insurance and they lied to…
I got thier insurance and they lied to me . I was told it was 25.00 copay for dr visits well that's not true and they payed very little of the bill and they don't even pay for prescriptions .
Response from FirstEnrollOct 7, 2025
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at [email protected], so that we may assist you in addressing your inquiries. Sincerely, FirstEnroll
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