FirstEnroll Reviews | Read Customer Reviews of firstenroll.com

FirstEnroll Reviews | Read Customer Reviews of firstenroll.com

FirstEnroll reviews

69 approved reviews, newest moderated first

Swati
May 1, 2025
This seems to be a scam
This seems to be a scam, I called for the insurance and the lady took the card details saying we won’t charge but I received an email where I could see money was deducted in the name of computer customer support , when we called the company they send us list of documents showing it as legit but still we didn’t had good vibe about it and so called immediately to cancel our policy as their document mentions that we can cancel it within 30 days and they are not cooperating to cancel the policy, keep telling us to call tomorrow.
Response from FirstEnrollMay 2, 2025
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
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Makayla T.
Apr 30, 2025
SCAM
This “insurance” company is a complete scam and waste of time, money, and energy. I’ve had this “policy” in place for less than 30 days and did not submit any claims and wanted to cancel. They would not let me cancel the policy even though it states that you can within 30 days for a full refund of all money paid. They have given me the run around and sent me from department to department. This is a complete SCAM! Please be advised!!!
Response from FirstEnrollMay 14, 2025
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
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jenn
Apr 10, 2025
First Enroll is a complete scam
First Enroll is a complete scam. Do not purchase “insurance” from them. It is not medical insurance and covers nothing. I bought this and went to get my annual exam, but was denied and had to pay out of pocket. Save your money and if you need to go seek medical help seek other options.
Response from FirstEnrollApr 14, 2025
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
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Bern
Apr 10, 2025
Nothing was good about experience
Nothing was good about experience, from enrolling and not having it be accepted by the hospital, to conveniently forgetting to cancel the policy as requested even with an email confirmation stating it would be, to charging my credit card when asked not to. Just the worst.
Response from FirstEnrollApr 14, 2025
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
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Jake S.
Apr 1, 2025
Impersonated my insurance company to get $ from me
Called what google had told me was Blue Cross Support - whoever answered acted as if they were who I was looking for. All I wanted to do was add my new daughter to our insurance plan. Sales scumbag told me I had to pay a months policy in advance of the due date to do this simple ask. Turns out this company just took (more than) my monthly premium and BCBS has since told me they do not work with this company and has no record of my adding my daughter to my account since I got a bill today for that same policy payment I made last week that this company took. So not only did they lie out of their teeth to me for 30 minutes while impersonating another company, they flat out stole $900 from my family. With the amount of reviews they have showing the same exact situations (hundreds on reddit), a class-action lawsuit sounds pretty simple.
Response from FirstEnrollApr 1, 2025
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
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Jerry
Mar 27, 2025
Poor customer service
Poor customer service. I tried to cancel my son's policy because he now has his own insurance. They would not let me even though I pay the bill every month. My son tried to call and could not get through until the next day which was one day too late so they charged me for another month. The insurance company blames the enroller, but they have the same phone number!
Response from FirstEnrollMar 27, 2025
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
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jen M.
Mar 16, 2025
took my visa and charged $1011 that was…
took my visa and charged $1011.02 that was to go sstraight to my banner aetna plan within 48 hours, then told 72 hoursm then a week, still no record f banner aetne receiving the $1011.02 they charged. It has been over a week. If I do not see it with aetna will dispute the charge with visa. quick to to take the call then disappear Thanks Alex!
Response from FirstEnrollMar 19, 2025
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
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Aurore F.
Mar 4, 2025
This is a SCAM! Not real insurance
This isn’t real insurance. We asked more than once if they were enrolling me through the marketplace and the agent flat out LIED and said yes. So the responses saying they’re a third party billing company mean nothing when your agents are telling people you’re associated with government health insurance. I want my money back and I want my plan (or whatever it even was) cancelled. This is unacceptable and literally fraud! You can’t impersonate a government agency on the phone then only tell the truth when people complain! That’s a SCAM!!! Update: The reply says the receipt for my refund and proof of cancellation is attached but there’s nothing there.
Response from FirstEnrollMar 7, 2025
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
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