FirstEnrollReviews of firstenroll.com

Scam. Verbally quoted me rates for primary medical insurance (an 80/20 plan specifically). Then waited forever for my cards, finally used it on 3/20/26 ($300 dr. visit) and after waiting for them to pay 80% was told by the claims department that it will cover $50, and I would need to pay $250. It is actually a secondary plan, and not a great one at that. Also, everyone claims to be Ashley Messer. Weird.

ZERO STARS! They robbed me of $581 over 5 months. I went to a .gov site & got what I thought was a legit government insurance. They gave me different options of insurance companies, etc. I was given the names of insurance companies, I chose one. They needed my payment information, I gave it to them, I was then told it wouldn't even be able to be started until last insurance sent a notification of ending. Started having money withdrawn from my account from First Enroll Health. I called them & a man assured me it was for the health insurance. 2 months later, received a bill owing for 2 months of insurance from the actual insurance company. They never received a dime from First Enroll Health. My bank won't return the money as fraud so I'm out $581. FirstEnroll Health is a broker. They are actively SCAMMING people, we need a Class Action Lawsuit!

It is a SCAM. We paid more than a year services, never be able to get hold any doctors in their providers list.

Horrible place to business with bad customer service purchased a health insurance policy to replace my work one which I loss coverage too only to spend hours on phone with them paid 391$ a month and a 50$ enrollment fee to get 0 coverage showed pending on portal could not set up PCP appointment or pick up pending RX prescription had to use pharmacy discount coupon code instead it was cheaper that way 30 days later still no coverage or help

I recently sought help enrolling in ACA marketplace health insurance after losing my job due to medical reasons. I was connected with an agent at Trusty Oak Insurance Agency, who proceeded to deceptively bundle an unauthorized, expensive "Basic Core" membership ($169.58/mo, administered by FirstEnroll) into my medical insurance enrollment without clear, upfront disclosure that it was 2 plans bundled together, (my Medical Plan $30.58 and the unauthorized supplemental $169.58. When reviewing the application, I noted an attestation requiring me to confirm I was "currently working." I explicitly informed the agent I was unemployed due to a medical condition. He coached me to falsify the application, instructing me to check the box anyway so the enrollment would proceed. When I later discovered this was an independent, third-party supplemental product and attempted to cancel within the 30-day money-back window, I was met with extreme hostility from FirstEnroll management. A supervisor lied about Tennessee state refund laws to block my return and threatened to retaliate by attempting to cancel my government-subsidized medical health insurance. I have since secured my actual medical coverage independently and have formally reported this agency to Healthcare.gov and state insurance regulators. Please be extremely cautious if you are being directed to "bundle" your health insurance with any third-party memberships through this agency—do not sign anything without verifying every individual cost and disclosure yourself.

There shouldn't be ANY stars allowed for this so called "company!" I HAD to choose one star in order to write this! They are a complete SCAM! DO NOT TRUST! They need to be reported for scamming people!

First Enroll for Consumer Service Group DBA Lunas Health Insurance Company. Is a total scam. They contact you and tell you that you are in arrears and your supplemental insurance will not cover you. I signed up and cancelled within hours and they did not want to refund my initial credit card charge, only future charges. They use the fear factor of not being covered

MANAGED CARE/FIRST ENROLL DOES NOT NEGOTIATE DOWN THE BILL. THEY HAVE NO CONTRACTS WITH ANY SERVICE PROVIDERS. I ONLY GET A DISCOUNT IF THE SERVICE PROVIDER CHOOSES TO LET ME OFF THE HOOK FOR OVER A THOUSAND DOLLARS. Initially, I thought First Enroll was health insurance. After I signed up I found out that they had enrolled me in a Managed Care, PPO, plan who negotiated reduction in fees for medical services with the medical service provider. This was also not true. After 6 hours on the phone today I found out the truth. First is the multiple names used: First Health PPO, Paramount Open Network, and the card I got was Managed Care. Second, I had to go to the ER and the bill was $1,262 for a blood draw and test to show I did not have a blood clot. Managed Care sent me a form showing that my part of the bill was $111.96, or roughly 10% as advertised. Third, the service provider says they cannot call out to insurance companies, they have to call in. But, Managed Care says they cannot call out to the service provider, they have to call in. Fourth, they both agreed to a conference call. During the first call Managed Care hung up after putting us on hold with REALLY annoying music. Fifth, in the second attempt at a conference call the service provider person in the billing department kindly provided all the information and this is what we learned: MANAGED CARE/FIRST ENROLL DOES NOT NEGOTIATE DOWN THE BILL. THEY HAVE NO CONTRACTS WITH ANY SERVICE PROVIDERS. I'D ONLY GET A DISCOUNT IF THE SERVICE PROVIDER CHOOSES TO LET ME OFF THE HOOK FOR OVER A THOUSAND DOLLARS. Guess what! They didn't. So, I pay the full amount.