FirstEnrollReviews of firstenroll.com

Response from FirstEnrollAug 1, 2024

FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.

Response from FirstEnrollAug 1, 2024

Thank you so much for your kind words and positive feedback! We’re thrilled to hear that your experience with FirstEnroll has been consistently positive over the past four years. It's always our goal to provide exceptional service and support, and we're glad to know that we've been able to assist you effectively. If you ever need anything or have any questions in the future, please don’t hesitate to reach out. We’re here to help! Best regards, FirstEnroll Team

Response from FirstEnrollJul 10, 2024

I'm truly sorry to hear about your experience, and I understand how frustrating and upsetting it must be to feel misled during such an important decision-making process. At FirstEnroll, we operate as a Third-Party Administrator (TVP), working closely with various insurance agencies to facilitate enrollment and manage benefits. It's important to clarify that we do not sell insurance directly. Our role is to assist members like you ensuring accurate information is provided. I apologize for any misinformation you received from your independent agency and for the inconvenience caused by the billing issue. We take your concerns seriously and want to address them promptly. Please contact us directly at (732) 876-9733 or via email at [email protected] so we can investigate this matter further and work towards a resolution.

Response from FirstEnrollJul 10, 2024

Thank you for reaching out and sharing your thoughts with us. We understand your concerns and want to clarify our role at FirstEnroll. FirstEnroll operates as a Third-Party Administrator (TVP), partnering closely with various insurance agencies to facilitate and manage insurance benefits for our members. While we do not sell insurance directly, we are dedicated to ensuring that our members receive accurate information and timely assistance regarding their insurance coverage. We regret any confusion or inconvenience you may have experienced. Your feedback is valuable to us, and we take it seriously. If you have any further questions or if there's anything specific we can assist you with, please feel free to contact us directly at (732) 876-9733 or via email at [email protected]. We are here to help clarify any concerns and ensure a positive resolution for you. Thank you for bringing this to our attention. We appreciate the opportunity to address your feedback and improve our service.

Response from FirstEnrollJul 10, 2024

Thank you for bringing this matter to our attention. We are genuinely sorry to hear about the issues you have encountered. FirstEnroll is a Third Party Administrator (TPA) and does not directly sell insurance. We work with various agents to facilitate the enrollment process for Covered California and other insurance plans. The agent who contacted you appears to have misrepresented themselves, and we take such matters very seriously. We would like to help resolve this situation. Please provide us with the name of the agent and any other pertinent details by emailing us at [email protected] or by calling 732.876.9733 so we can investigate this incident thoroughly. Your experience is not reflective of the standards we uphold, and we are committed to addressing any misconduct. Again, we sincerely apologize for the distress this has caused you.