FirstEnrollReviews of firstenroll.com

Scam Company! Do Not give them your credit or debit card information. They mislead you into thinking they are a major medical insurance making you pay a deposit before seeing the fine print on what they are selling. Then when you try to cancel their snake oil salesman get aggressive and refuse to cancel your plan when it clearly says you have 30 days to do so. It got to the point where the only way I could cancel was to dispute the $1,400 charge on my card which I thankfully got back. Stay far away from these scam artists!

If FirstEnroll isn't a health care provider then what is my monthly payment paying for? Is it all a scam? If my son goes to a doctor will they accept his card ? Meaning he has health insurance coverage/

They need minus stars. This is definitely a scam, scam, scam. My husband put his info looking for dental insurance and got flooded with calls. He answered to really tell them to stop calling him, but the guy said he was working on behalf of the government health insurance and connected people with the different insurance companies. Short story long, "sold" him a policy with Aetna. Told some lame story about the email confirmation won't come until 8am the next day. That's the sorriest story I've ever heard, so of course my red flags were going off and I made sure we got a name, number, member number, etc. Somehow they were able to take the money out immediately- their system worked for that, but not an email. Eye roll. They asked for social, dob, address, EVERYTHING. But the customer service number they gave us is "unassigned"- 855-483-43359, and the member number is non existant on Aetna's platform. Total scam. Then they come back with a completely tone-deaf, generic auto response about they don't sell insurance. Well, someone did! Someone took the money out of my bank and the only person I was talking to was First Enroll!

I experienced some questionable actions by Heightened Health after being given a fake phone number from the rep who assisted me. Given these circumstances, I requested the cancellation of the policy prior to coverage beginning. I proceeded to follow-up and was advised a refund would be issued for the fees I was charged. I was then told on 2/12/26 that I wouldn't be receiving the refund by Jessica. A girl that couldnt find water if she fell out of a boat. Today, I received a call from Ernie with First Enroll. He became aware of what occurred and assured me, he would take care of this matter on my behalf. Ernie, is a class act and an asset to First Enroll. He did mention that due to First Enroll being a TPA, many times the fault of other organizations ends up falling in the lap of First Enroll. Anyone preparing to sling mud be certain you have the correct "mud receiver" before posting. I pulled my negative review and wanted to give credit, where credit is due..... Thanks again Ernie! Be Well!

I'm writing this review so you don't fall into this trap. After doing some research, this company has many red flags. My experience: They sold me a supposed PPO health insurance policy accepted at Baylor Scott and White in Dallas, TX, and they also sold me dental and vision "insurance." The price for both was too good to be true: $248 + $50 enrollment, plus $69 for vision and dental. I agreed to it to take effect on March 1, 2026, with a payment due date of February 14, 2026. The day after I bought it, on January 15, 2026, I received payment notifications. I called to complain, of course, and they assured me it was a "system error on the part of the collections company." They sent me an email confirming the payment via bank withdrawal on February 14, 2026. It was a LIE. By the 19th, the money had already been withdrawn from my bank account. I called to complain. They said, "Yes, of course, sorry," and that they would stop the charge processing. That was a LIE too. On the 20th, the withdrawal of $367 went through. I called this supposed insurance company again, spending an hour trying to sort this out. They supposedly initiated the refund, and my bank statement showed it as authorized and in process. On the 21st, that company canceled the refund! Even though I told them that if I didn't have my money in my account the next day, I was going to file a police report for fraud. They processed the refund so I would see it the next day and then canceled it, thinking I wouldn't notice. I've already filed a complaint with my bank, and they're going to make sure they return the money they took from my account without my authorization. Then they lied about returning it.

FirstEnroll Healthcare appears as the top 'sponsored' result on Google for 'Health Insurance. After I entered my phone number, I received an immediate sales call. The representative focused on my desired monthly price while listing too good to be true coverage details and explaining how traditional insurance companies look only to their own enrichment. They presented their service as a provider of Comprehensive Medical Coverage but instead enrolled me in a limited benefit or discount plan through Good Health Distribution Partners (GHDP). This plan is not traditional comprehensive health insurance and leaves patients vulnerable to astronomical medical bills for services that ACA-compliant plans would normally cover. FirstEnroll uses deceptive marketing and high-pressure tactics to harvest leads and sell inadequate products to people seeking legitimate health insurance.

DO NOT TRUST this company/scammers! It is a circus meant to deceive. Extended wait times on calls, shuffling me to other numbers and emails. The contract says I am entitled to a full refund, but who will give it to me? DO NOT believe their phony excuses! Who else is involved in my search for a resolution? AFEUSA, TNT, Dylan Consulting, and others. RUN! I wish I had checked their reviews before dealing with them.

The company gave me a price, but forgot to mention an additional 100 dollar entry fee. Then I find out they Aetna is not there parent company and I only received Aetna Dental, not medical which I was told. There was one honest supervisor there named Sophia, who would hire in minute. She was honest, fair, direct, professional, and didn’t lie to try and do damage control. I emailed the company makeing sure she deserves some type of raise or promotion, because everyone else is fraudsters and scammers down in south flordia.