First DayReviews of firstday.com

Response from First DayJan 20, 2026

We’re sorry to hear this was your experience, and we understand how disappointing it can be when a product isn’t the right fit for your child. While our satisfaction guarantee applies to a customer’s first purchase only, as outlined in our policy, we always aim to communicate this as clearly and thoughtfully as possible. We truly appreciate you sharing your feedback, as it helps us continue improving both our products and how we support families moving forward. Our team is always open to reviewing situations thoughtfully. Please reach out to us directly via email or chat to sort things out since Trustpilot does not share personal information.

Response from First DayJan 17, 2026

Thank you for sharing your experience. We’re truly sorry for the frustration and stress this caused, especially with international charges and customs fees. We do want to clarify that the total amount is labeled as USD on our checkout page, so customers can review this before proceeding with payment, but we understand how easy it is for that to be missed, particularly when ordering from Canada. While customs fees and duties are set by local authorities and outside our control, we know that doesn’t make the experience any less disappointing, and we genuinely appreciate you calling this out.

Response from First DayJan 14, 2026

Thank you so much for your kind words. We’re honored to support your family’s health and grateful for your trust in both our products and our care. Your kind words motivate our team every day!

Response from First DayJan 13, 2026

We really appreciate this thoughtful review. It’s great to hear your kids are excited to take their vitamins, and you’re absolutely right that changes can take time to notice. Thanks for sharing where you’re at — we’re here to support you along the way.

Response from First DayJan 13, 2026

We’re really sorry to hear this. We understand how frustrating it is to see no results, struggle with cancellation, and then receive a shipment earlier than expected after canceling. That’s not the experience we want for you, and we take responsibility for reviewing both the cancellation flow and the timing of that shipment. We’re escalating this to our team to look into what happened and make it right. Since Trustpilot doesn’t share order details, please reach out to us directly with your order number so we can resolve this promptly.

Response from First DayJan 13, 2026

We’re really sorry to hear how upsetting this experience has been. That’s not how we want anyone to feel, and we take concerns about billing and trust very seriously. Our products are sold as subscriptions with renewal details shown at checkout, but we understand that this can sometimes be confusing, and we’re actively working to make this clearer and easier to manage. We want to make this right, since Trustpilot doesn’t share order details, we’re escalating this internally and ask that you contact our support team directly with your order information so we can review your account promptly and resolve this as quickly as possible.

Response from First DayJan 12, 2026

Thank you so much for the kind words, Jessica! We’ll be sure to pass this along to the rest of the team. They’ll be so happy to hear it. We truly appreciate your support and are always here for you!

Response from First DayJan 9, 2026

This means a great deal, thank you! We’re glad our team has been there when you needed support, and we love hearing that the calming magnesium gummies have been helpful. We truly appreciate you sticking with us over the years!