First DayReviews of firstday.com

The product itself is fine. The problem is what happens when the company gets access to your banking information. So far, I have been unable to cancel my subscription, even though I have emailed them multiple times. I cancel the subscription, but it keeps getting reactivated. I had to cancel my card to stop the charges, but somehow they managed to charge my new account. I have a lot of unused product, and they don't seem to care about my emails. They continue sending me more products, and I am still waiting for a response to my email requesting that they stop all future shipments and cancel my subscription permanently.

I canceled. They sent my order anyway. They will not refund me. I have a cupboard full of these and do not need any more so I canceled.

They sent me extra products that I accidentally ordered. Because their ordering process and page is set up rather poorly. And I immediately sent multiple emails. Saying, do not send these products and outlining the two that I did want sent and they sent them anyways, charging me astronomical amount of money. I returned the products unopened immediately received no refund. I emailed the company again asking to cancel any subscriptions. They did not and continued to send me a product that I told them my child would not take because it was absolutely disgusting. The taste of their first day gummies, fourteens and the smell. It's absolutely horrible@ i emailed them again, asking where my first refund was and again for the subscription to be canceled. And again they sent me more product. This time I got a response when I emailed them saying that they cannot accept any returned products. And there will be no refunds, and that I should have gone online to there. Website to cancel my subscription well. Since I didn't do the subscription directly through their website that didn't work. The first time when I tried it which is why I emailed them in the first place So now I am out over $250, and have a bunch of disgusting product that is not fit for human consumption. That I can do nothing but throw away. All because of some pretty shady business practices. And to be clear, I did not try to send back the one open product that my daughter tried.. and she almost threw up, just putting one gummy in her mouth, it was that gross. So all in all, I would say. Negative 8 stars, if possible.

I canceled this subscription and I just received another package

I can't get ahold of anyone and I've been trying cancel my scription for months now.

Orders are automatically charged to your previous payment on file without any prior notification and NEVER able to cancel an order. Was charged $140 for a shipment I never ordered and then the whole thing was sent to a months old address in a completely different city, still nothing they could do. Emailed them twice, nothing. Ridiculous. No vitamin is worth this company stealing your money with disgusting gotcha tactics.

Their website makes it very challenging to “manage your subscription.” When you go to the cancellation page, there are 2 paragraphs of info on cancellation but no active link to cancel. When I emailed customer service 2 months ago, I was told it was taken care of only to see the charge come up again overnight at 2am. I resent businesses who run this way. I will be disputing the charge and will share this review with others to forewarn them of business practices.

You need to fix your system. When someone pauses a subscription, they should be able to pause it indefinitely and not have to be surprised when the subscription turns back on because you are trying to steal their money. I keep getting orders shipped to me when I did not want that and the customer service team doesn’t help at all.