FirstactiveReviews of firstactive.com

I can only assume they don’t want my deposit, since like so many others I’ve been waiting over two weeks with just a couple of automated emails to keep me company, telling me not to bother contacting them. Tesco opened their account instantly and I’ll put the money there instead. [update - 4 weeks now and still nothing. I will be avoiding all of Nat West from now on. They must be in a total shambles].

Had no problems opening an account. From start to finish it was under 10 minutes. Pleased with how easy it was to open an easy access account with a favourable rate.

Being, what is commonly called, a 'rate tart' (for which I make no apologies!), I recently opened an easy access savings account (having shifted funds from another poorer performing account). The process was as simple as it could possibly be, and when transfers into the account made, showed up immediately in my account. Having decided to actually shift further funds, and a good bit more than I had initally noted that I was going to, I contacted First Active, first off trying the 'live chat' - will I ever learn.....?! Sent an email (always my preference), to clarify no issue (there wasn't!) which was responded to in HALF AN HOUR! I hadn't expected a response quite so speedily, therefore was very pleasantly surprised - thank you Rachel.

Applied for an account 18 days ago. Yes - 18 calendar days. And still no account. Absolutely ridiculous that their systems have allowed to become so overwhelmed. For context - I’ve had a NatWest since I was 14 so it’s nothing to do with data they already have on you. Reading other reviews, you’re either lucky and get approved instantly, or join the minimum 2 week queue to be manually approved. Pain. You’ll receive an automated apology email every 3/4 days. I emailed their customer support to try expedite my application manually by a human. Was responded to within 3 days to say only the onboarding team do it. As of Friday 11th September - they’ve even closed applications to new customers. Really not a good sign. Update: it's now exactly 3 weeks since my application and I still don't have a response.

Waited 6 days already and still waiting for verification to open my account. Shocking really. If I don't get an account tomorrow, I'm going to open an account with Saga instead.

Terrible service. Now sitting on my application for 9 calendar days. No individual contact reply from them just generic….we're busy……. Now lost 9 days interest on these funds that I’d moved to my current account anticipating a modern well known bank providing instant account opening processes.

I am not a customer of Nat West. The whole process really easy and took minutes. The small deposit I made was seen immediately. Security to go onto the website after opening smooth and efficient. Awful that this is not the case for everyone. They really need to sort that out.

Opening the account was really easy but as others have suggested this maybe because I was already a NatWest customer. I also transferred in only a nominal amount to make sure it went through ok. The only odd thing is now when I transfer savings from NatWest into the savings account I get a text message from NatWest asking if I’m sure this is not a scam which is a bit worrying!