FirstactiveReviews of firstactive.com

I honestly don’t understand some of the negative reviews. My experience with First Active was completely different. The whole application took around 5 minutes, verification was straightforward, and I was able to move my money into the account without any problems. I appreciate that banks have to carry out their own verification and security checks, and I suspect that individual circumstances can make the process very different from person to person. In my case, everything was smooth and hassle-free. So far, I’m very happy with the experience and glad I went ahead rather than being put off by the negative reviews. Sometimes your own experience can be very different from what you read online.

I opened the account as the rate was good and it’s part of Natwest group. Opened account in under 10 mins and made deposit with no issues. I got in early when the higher rate was announced. I’ve banked with Natwest for many years and never had any issues.

Had no problems opening an account. From start to finish it was under 10 minutes. Pleased with how easy it was to open an easy access account with a favourable rate.

Being, what is commonly called, a 'rate tart' (for which I make no apologies!), I recently opened an easy access savings account (having shifted funds from another poorer performing account). The process was as simple as it could possibly be, and when transfers into the account made, showed up immediately in my account. Having decided to actually shift further funds, and a good bit more than I had initally noted that I was going to, I contacted First Active, first off trying the 'live chat' - will I ever learn.....?! Sent an email (always my preference), to clarify no issue (there wasn't!) which was responded to in HALF AN HOUR! I hadn't expected a response quite so speedily, therefore was very pleasantly surprised - thank you Rachel.

I am not a customer of Nat West. The whole process really easy and took minutes. The small deposit I made was seen immediately. Security to go onto the website after opening smooth and efficient. Awful that this is not the case for everyone. They really need to sort that out.

All good, opened an account straight away with no problems at all, very smooth. Don't know whether it helps being a Nat West customer? Will continue to monitor progress.

Setting up the account was really easy, application process straight forward I had no problems at all I have managed to transfer money in to start saving I was a bit sceptical at first as I have never heard of Firstactive, but I hadn’t heard of First Direct when I opened an account with them & they were really good. Firstactive are really good & part of NatWest they just don’t have any branches, they are all online You are still covered the same way

Opened an easy access account online a couple of days ago. It took about 10 minutes from start to finish. My deposits/transfers showed up instantly. Not sure why so many others are having problems.