Nigel W.
Took 5 weeks to open!
Took over 5 weeks to finally open account! I’m already a customer with NatWest so this should have been a formality. Went through application process smoothly but then was told there was a problem due to being so busy. Taking weeks to open an account is a joke these days. They have honoured the advertised rate even though it was withdrawn and now the account is open it seems, to be running smoothly so have upgraded my original one star review. NatWest don’t branch out into inferior twigs, otherwise you will ruin your good reputation! Fingers crossed the reliability I have received with NatWest over the last 40 years will continue with First Active.