Firstactive is listed under Banking & Money.
Firstactive (firstactive.com) has 99 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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James B.
Absolute joke of a bank! Waited over 3 weeks for account and still not open! Just opened a Spring account that offers 5% up to £5k. Opened that account in less than 12 hours! Update on 7/10/26 I have just been informed that they can’t open my account due to checks they have made. That’s good as I would never trust a bank as incompetent as this either my money!
Fred S.
Applied over 3 weeks ago and just get emails saying they are sorry it is taking so long I don't trust this bank.
Chris B.
Its taken over three weeks and still no savings account open, despite First Inactive saying an account would take 72 hours to open. I have subsequently opened other accounts within minutes. If and when they ever actually open this account I wont be using it.
Claudia G.
They advertise a competitive rate, and after applying they tell you it will take "upto 72 hours to process", then nothing for what's been weeks now. Meanwhile my money's making no interest at all, negating any good rate they were offering. Why not tell your customers if you have no intention of actually opening their account.
brian T.
IT IS NOW 22/09/2026 THATS OVER 3 WEEKS + AND ITS STILL NOT OPENED POOR SERVICE I HAVE NOW WITHDRAW MY APPLICATION THANKS
John S.
There's no chance I'm using this account. After weeks of delay, there's still no sign of it opening. I've opened an account with Spring instead. It was ready instantly. How can Natwest get this so wrong?
Steve M.
Another apology just received - now 3 weeks since application - how could they get it so wrong? Have they underestimated the amount of applicants looking to move savings to best rate?
Harry B.
Applied to open this account on the 5th September, and they have still not opened it. As with the other commenters, I have had two emails apologising for delays, but it really has lost my confidence in the bank. I found this through Martin Lewis, but will not be using it. Will be closing if it ever is opened.
