FirmooReviews of firmoo.com

I ordered glasses a month ago and still have not received them. When I try and track them the status has been the same since I ordered them. I have contacted customer service several times and get the same answer every time, they just say that tracking is updating slow well that's BS. Also they just say next time pay for faster service. I know they are made in China but I have ordered things from China before and it didn't take this long. I would rather pay more for glasses at a retailer than deal with this company. Save your time and money and go elsewhere. If they ever show up I will review the quality then.

I've ordered 6 pair of prescription glasses over the past 2 years from Firmoo. No problems! I like my choices and their product is fine and shipping is reliable. It is tricky to choose glasses without hands on try on, but have found if I shop at brick and mortar stores, try on, and keep records of what I like, I can save a lot of money and enjoy a variety of sunglasses and everyday eyewear.

Firmoo are amazing! My first time ordering from this site and it is definitely not my last. They are fast and precise, along with the fact the theses frames are inexpensive compared to certain common brand names or optical stores. This website contains eye glasses and sunglasses that are just as good, or even better. I honestly love this site and I will only use them from now on. 2 pairs of eye glasses for the usual price of one, including great accessories along with the purchase. ( transitions, polarized, UV coating, A/R coating, etc.)

Thank you ,thank you!!!This is my second time ordering from Firmoo I really love my glasses and so does other people,when I tell them how much I payed for them they love them more,I find out about your company looking at a video of a wig that the young lady was showing us so towards the end she start talking about your company and the glasses she purchase,so I had to try it and I am glad ,I did thank you!....ps very inexpensive and fast service...

There seemed to be a great promo. I ordered two pair glasses one for me one for my son. After multiple delays on getting my glasses to me within the specified timeframe, My sons came in the same frame that I ordered even though he ordered black. My frame looked nothing like the frames on their website the glasses do not fit and the frame seemed paper thin and easily breakable. I followed the instructions on the no provided and emailed the company. It took them an entire day to answer and even then responded to my query at almost midnight to indicate that they do not provide a full refund on the glasses and would give me a $10 Coupon. Clearly this Company does not understand the business of selling eyewear to the general public.

Ordered buy one get one free and the didn't fit properly. I emailed the company and they let me choose another 2 pairs and they were delivered to me promptly! Extremely happy with their customer service!

In the past I have often spent around £350 on new glasses but having retired, I need to look at ways to save money. I found Firmoo and decided to give them a shot as the savings were huge. This is what happened. I created a user account and uploaded my picture to their site, this allowed me to virtually, try on glasses before buying them to see what suited me best. As there are so many frames to choose from, the site lets you filter what you see to reduce the number you look at to a reasonable level. Having found the pair of glasses I wanted, I ordered them and was invited to either, upload a copy of my current prescription OR enter the details from it. One thing they asked asked for that I didn't have, was my PD number - that's the distance between the pupils. They advise on the site how to do this if you don't have it, it's simple and nothing to worry about - you could always ask your optician to measure it of course. I then selected my upgrades - thin lenses, various coatings etc and paid via Paypal. Six days later, my new spectacles were delivered to my home in the UK. I really expected a cheap looking pair of glasses as I opened the pack which also contained a hard case, soft case and little screwdriver for tightening the arms as well as a large cleaning cloth - all free! In fact, my glasses were superb, the frames are good quality, the lenses perfect and overall, I spent USD54 including delivery costs but got much greater value - if you spend over a certain amount, delivery is free. I've just ordered another pair and can't see me ever buying the traditional way again, I'm delighted with my purchase. Thanks Firmoo, you give brilliant service and have excellent products.

I ordered through Firmoo after seeing an ad on Facebook. I ordered two pair and paid around $30 June 21,2016 I haven't received my order. I called 3 times and emailed still NO response!