FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Kim C.
I accidentally ordered my glasses with an incorrect prescription. I realized this before I even received my glasses in the mail. Firmoo was extremely helpful and offered to send me another pair if I just cover the shipping. I've since received the incorrect pair and I LOVE the frames. Can't wait to receive the correct pair. I will definitely be ordering another pair soon and am sharing with my friends as well.
Jessica
Kate was wonderful with assisting with my issue and resolved it quickly and orderly. Always love and recommend Firmoo to everyone I know! Thank you!
Adriana
Never buying my glasses anywhere other than Firmoo. They always have the best deals and their glasses are really good quality! You can't beat that. I've recommended them to all my friends.
arianna
AMAZING Customer service, shipped very quickly and love the glasses! They walked me through my prescription process and gave hard cases for each pair. Awesome!!!!!
Ela H.
I love Firmoo. Great prices and even better customer service. I bought two pairs of prescription glasses during one of their buy one get on free sales, and didn't end up liking the way they looked on me. I contacted customer service and got a response the same day, even though it was a weekend. They offered to send me two new pairs of glasses for free and all I had to pay was shipping, or a gift card for the amount I spent. They even let me keep the glasses I didn't like! What a great company!
Kelly N.
The representative, Kate, was incredibly thorough and concise; she was also very understanding and willing to do what she could to ease the situation. I ordered the wrong color on a pair of glasses, but it had a defective lens when I received it. I was able to get a new pair remade in the color I wanted at no cost. It was a great experience, you should definitely give Firmoo a try!
Jeannine G.
Friendly, prompt, and absolutely helpful service. I was able to fix my issue quickly and easily and it made what I thought would be a bad experience, into a good one.
Samantha H.
Awesome customer service!! There was a mixup during shipping and it was handled quickly and with no fuss. I am definitely going to be a return customer and will refer all of my friends!!
