FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Eve J.
Un service au client exceptionnel. Firmoo est conscient que l'achat de lunettes en ligne n'est pas évident, et que le client peut-être déçu de son choix. Une relation de confiance est nécessaire pour répondre aux différents problèmes, esthétiques ou techniques. C'est ce que je trouve ici.
Morgane R.
Service client impeccable, proactif et très efficace ! En à peine 24 heures, le le problème est réglé. Et toutes les lunettes que j’ai commandé là-bas sont impeccables et à un prix imbattable ! Je recommande.
Darlene P.
Great fit and excellent service
Rudy V.
Good in every way. Thanks.
Sammy
Great product. Lightweight and cute
Sarah G.
Glasses are OK, they get very loose, very quickly. Ordered from this website quite a few times now as the pretty frames keep drawing me back in, but the quality of the glasses isn't very good, they scratch easily, even with scratch protection and customer service asks for so many specific photos if there is an issue, I keep sending what they ask for in regards to photos and they keep requesting more photos. Stick to the shops (or another website) ordering online from here isn't great.
Response from FirmooApr 20, 2026
Hello Sarah, Thank you for sharing your feedback and for your continued support, we truly appreciate you choosing us multiple times. We're sorry to hear about your experience with the frame becoming loose. Please note that glasses may require minor adjustments over time to maintain a comfortable fit, and you may visit a local optical store for quick adjustments if needed. Regarding the lenses, please note that anti-scratch coatings can help reduce minor scratches but cannot fully prevent them from daily wear. Proper care and maintenance also play an important role in keeping the lenses in good condition. You may check some helpful care tips here: https://www.firmoo.co.uk/tips?id=120 To help better understand the issue, we may ask for photos of the product. This allows us to identify the issue and find the best solution. We know that repeating steps like this can be inconvenient, and we're working on making this easier in the future. Sorry for any inconvenience caused. As we're unable to locate your order based on the information provided in this review, please kindly reach out to us via email at [email protected] or through Live Chat (24/7) with your order details so we can further assist you. Thank you again for your feedback. Kind regards, Firmoo Customer Support Team
Julie M.
Was really easy to order. Decent delivery time (to Ontario, Canada). I got progressive glasses and they were great. I didn’t like one pair so I returned them. Great, fast, & friendly customer service. I would definitely recommend.
Anxo C.
Pedi las gafas la semana pasada, tardaron 2 dias en prepararlas y sobre una semana para llegar, veo perfectamente con ellas y el clip solar funciona genial, las mejores gafas que tengo a un tercio de precio que las demas
