FirmooReviews of firmoo.com

This is my second time ordering glasses. I had loved the ones before but my boy broke them both. This time I order two new pairs and had trouble with them but the service I've been provided has been awesome. They have helped me with my problem and I will be getting glasses soon. Hopefully everything come out good this time.

Very good experience. I had a little problem with my order and they answer my question so quickly, less than 24hours. Very polite, useful and they care about my customer experience. Really had a vip treatment. Thank you

I am very satisfied with the treatment, attention and service in Firmoo. The options they give you are amazing and the promptness they answer the emails is impeccable. Totally recommended. Thanks again, Firmo

I usually order my glasses from Zenni optical who I highly recommend ! This was my first time purchasing from Firmoo and my experience has been horrible... I am from the East side of the USA, I placed my order on February 5th, and my order has showed no progress since the 6th... I've contacted them twice and received no response. My experience has not been as great as everyone else. UPDATE: Thank you for finally replying, yes I finally did receive some kind of answer from customer service.By paying with a credit card they offered me a refund within 15-30 DAYS !! It took them 1-2 days to charge my account. Potential customer please keep in mind..I WAS FINALLY CONTACT WHEN I POSTED A BAD REVIEW.. As I stated before I highly recommend Zenni Optical :)

Producto de calidad con un precio competitivo. Una genial atención al cliente, rápida, personalizada y eficiente. He comprado varias gafas de prescripción para mis padres y lentes de sol para mi uso personal y todas las veces han llegado en perfectas condiciones. Llevamos más de medio año usándolos y aún están como el primer día. Recomendado. Quality product with a competitive price. A good customer service, fast, personalized and efficient. I have bought several prescription glasses for my parents and sunglasses for my personal use and all times they have arrived in perfect condition. We have been using them for more than half a year and they are still like the first day. Recommended.

Agnes has been absolutely wonderful. This is my second time ordering with firmoo, and my first time dealing with customer service. She was quick, kind, and absolutely amazing. I will continue to order from firmoo, and definitely recommend it to a friend based on the wonderful service I have had

She helped me with all my queries and responded quickly.

So, my contacts were taking a crap on me and since i just recently had my eyes checked for glasses I thought why not purchase some glasses. Money has been extremely tight, with 4 kids, you moms should know. When I do spend money on myself its for things that I need. I desperately needed to see so I googled cheap and fast glasses. Up popped Firmoo. I have never ordered glasses online before I have always went to Site For Sore Eyes. I really don't have the $100 plus that they charge for glasses. Since my budget was minimal I thought i'd check Firmoo out. I was skeptical at first when they says no more than $39. You know how companies say $39 and then they MAKE you add on the lenses and extras and comes out to almost an arm and a leg ? Firmoo is upfront. My glasses were actually cheaper than $39.00 with shipping added it was $39 and some change with lenses !!! NOT JUST THE FRAMES!. I tried the glasses I was interested in with my photo and I liked how they looked. I chose Standard Shipping. Purchased my glasses February 9th and received them yesterday the 17th. The package came with a hard case, lens wiper, a mini screwdriver keychain and some extra screws. I CAN SEE CLEARLY NOW THANKS TO FIRMOO! Over all I am very pleased with Firmoo that I wrote a review and I never write reviews... I will definately be spreading the word about them.