Ilona W.
Jack really helped me by answering all…
Jack really helped me by answering all my question and he was very kind!

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Ilona W.
Jack really helped me by answering all my question and he was very kind!
Nusrat S.
I wasn't happy with the glasses I received but the customer service at Firmoo is absolutely incredible. Their live chat option/email responses by Agnes both are so quick and understanding I have hardly ever seen on online shopping. They are giving me full refund. I think I will buy another pair. Thank you Firmoo
Karyne B.
Very good service and devoted employees.
Gabrielle
Best customer service! Someone stole or lost my order during the shipping and I had the chance to reorder them for free! I would recommend firmoo to everyone!
Theresa G.
Ordered a pair of glasses early April, didn't hear anything and it was a few days before May 1st. They had not notified me of shipping, shipped it to the wrong address, and when I asked to see if they could try their hardest to get me a new pair out before I moved across the country, they didn't even try. Unhelpful and sad I didn't get my cute glasses.
Response from FirmooMay 25, 2018
Dear Theresa, We are really sorry for the inconvenience caused. As glasses are medical products and need several days for processing before shipping, the new pair could hardly arrive before your moving. We issued full refund to you in this case. Hope you could kindly understand. You can place a new order at our site anytime. Our styles update every day. Sorry again that we made a mistake on your shipping address. Our shipping and service team takes your feedback seriously and will constantly improve it. Best regards! Firmoo Customer Service
Fm
Fast delivery and exceptional quality for the price I paid. Excellent customer service!
Lex
Firmoo is honestly the best service I’ve ever received. The glasses themselves are phenomenal. I got mine with the special lenses to block blue light because I use a lot of technology and it works amazingly well. Upon first ordering, I accidentally got my prescription wrong and the customer service has been truly remarkable and understanding. Definitely will be using Firmoo for all future glasses purchases.
chris
Faster shipping than others and I can read/use the computer wirh such sharp focus!