shannon M.
The customer service is excellent!!
The customer service is excellent!! This is my first order with Firmoo and while ordering I made an error which I only realized after completing the order. When I went back in to correct I couldn't - my first thought was oh he we go with the issues and I just threw away money. I then decided to reach out to customer service via chat and phone but had to leave a message. Again I'm thinking I'll never hear from anyone, this was a mistake etc. however I was wrong on all counts. Customer service almost immediately responded and by the next day the issue was resolved. Maggie in customer service was amazing, maintained contact, kept me well informed, corrected my order error and issued a refund for the difference. I couldn't be happier with the response and resolution. The glasses are being processed so I don't have them yet but if they are half as good as the customer service I'll be thrilled! I'm very excited to receive my first order and expect I'll be a loyal customer for a long time to come.