FirmooReviews of firmoo.com

Firmoo got back to me in a record time and satisfy me with out delay.

I paid for the Express shipping for F***ALL I paid 16$ US in order to receive my glasses in 5-7 business days. Yup, I ordered on Jan 21 and still haven't received my tracking number......................................... I AM NOT IMPRESSED at all. I just wrote an email to customer service... We will see how they will answer and what they can do for me.

Customer service agent was very helpful! And friendly, too.

I ordered 3 pairs of prescription glasses from Firmoo, the prescriptions were perfect, (progressives and much cheaper than anywhere else!). The frames were super fashionable but didn’t suit my face as well as I thought they would - buying glasses is so hard! So I returned all 3 pairs. Allison and Abigail at Firmoo made The return process quick and easy. It was a pleasure to work with them. I will turn to Firmoo first the next time I need glasses. It would be great if there was a way to physically try the frames on and then have lenses made if the style looks good. I have had some horrible online return return experiences, so pleased with this company!

Amazing service as always. I've placed many orders and have found my favorite pair of glasses in my entire life from Firmoo. Communication is great too.

I love these glasses!! I bought both colors. They are so light with polycarbonate lenses and the aren’t so tightl that they put a crease in the side of my temple. They are oh so cute and flattering to an aging face!

I had an issue with my glasses and wanted to get them exchanged or get a refund for them. I was afraid I was going to get dismissed since the origin of the issue was my fault. But they were very understanding and decided to resolve the it. These are Great products and Great service these people provide.

Terrible customer service. I had to repeat my complaint three times only to receive the same unacceptable offer of refund less shipping which resulted in a nominal refund. Three different customer service responses were totally tone deaf. It was like no one was reading what I was writing. Will NEVER order from this site again.