Hannah S.
Look lovely but last 5 minutes
Glasses I chose were lovely frame however, they broke within a month of having them and I found customer service really hard to get a hold of. Suppose you get what you pay for here.
Response from FirmooOct 30, 2023
We apologize for that. Sometimes customers have to wait for a moment for online or call service considering inquiries. But you can also email us at [email protected] and we will reply to you within 24 hours on weekdays and 48 hours on weekends. Please be reminded of call service at 0808 178 6208(1pm - 4am BST). Please do not worry. If it's confirmed due to our liability, we will take responsibility and provide a satisfactory solution. Thanks for your time.




