FirmooReviews of firmoo.com

Los lentes nunca me llegaron el status cambio de domicilio fallido a entrega realizada y no recibí nada,le di seguimiento el día 27 hasta hoy 1 de noviembre y el operador no responde,y no responden de Imile para darte solución, tengo todas las conversaciones del chat de ayuda de está página y fueron muy pacientes pero tampoco saben que pasó con el pedido,que seguramente se lo embolsaron en paquetería de los lindos que yo mandé hacer mis lentes y que doy por hecho que no podrán utilizarlos pues son de aumento,tuve una mal experiencia y acabo de pedir un rembolso esperando que llegue en tres días,piensenlo bien.!! Es una gran decepción!!😔

Habe mir eine Gleitsichtbrille bestellt, Probleme bei der Bestellung wurden per Chat sofort gelöst.Bin sehr zufrieden mit Brille und Service

Top niente altro da dire prezzi vantaggiosi montature perfette e sopratutto molta disponibilità, per sbaglio avevo sbagliato nell’ inserire la prescrizione e nonostante fosse un giorno di festa ho avuto subito una risposta e ho risolto il mio problema senza dover rimandare gli occhiali indietro e avendo il cambio totalmente gratuito, low cost ma hig quality consiglio a tutti gli occhiali sono perfetti e per prezzi stra vantaggiosi nulla da invidiare alle altre marce anche più costose

Me han llegado las gafas y estoy muy contenta, veo muy bien con ellas, lo que más me preocupaba era la reducción del cristal no estaba segura de cómo iban a quedar con la reducción 1.60 porque tengo -4.25 de miopía y han quedado perfectas no sobresale nada el cristal, cuando en la óptica gafas.es con la misma reducción de 1.60 quedaron bastante mal sobresalía el cristal mucho por los laterales, aquí no, te asesoran muy bien en todo momento cuando les preguntas, y encima mucho más baratas que una óptica normal, volveré a comprar sin duda y lo recomiendo 100%

Superb customer service, prescription correct, fast delivery and coupon codes on point. Amazing variety of eyewear also. Joatta.

Geano Made the whole experience worthwhile

frames very flimsy - do Not waste your money on anti fog, doesn't do as promised. customer service very nice

I've purchased a few pairs of glasses from firmoo now- and every experience has been great! Customer service is top notch. Here's some examples. The first time I ordered from here I didn't like the glasses I received, so they sent me replacements of my choosing in a different style (at no cost to me). No questions asked, they were quick and happy to help. I didn't even need to send the original pairs back. This last order I accidentally changed my billing address but not my shipping. When I asked about not receiving my package via the chat, they asked if my shipping address was accurate (it wasn't- woops). I told them I would check with the resident of that address, and they asked to be updated if I was able to obtain my package. During this process, my internet glitched out and the chat was disconnected. They immediately emailed me to continue the conversation. Had I not received my glasses, I'm pretty sure they were going to offer to send me another pair. Everytime I've needed to contact customer service they have been quick, friendly, and helpful. I've never seen such reliability in this department in any other company. For this reason, I will always recommend firmoo. The glasses are cute and very affordable. And there is always some crazy sale going on! They will not last forever, but for the price point they are absolutely worth it. I'm conclusion, I 10/10 recommend this company.