FirmooReviews of firmoo.com

Salve, ho ordinato più volte gli occhiali da Firmoo, e devo dire che sono lenti multifocali buonissime e mi sono trovato molto bene. Mi hanno spedizione sempre con corrieri che sono stati puntuali e ben tracciati. Visto il materiale buono e l' ottimo servizio ho deciso di acquistarne un altro paio con montatura diversa. Hanno spedito puntuali ma questa volta con FedEx, e qui è cominciato il dramma. Non riesco a fare arrivare gli occhiali, FedEx non risponde e quando risponde dicono che sono fermi in dogana FedEx. Si autofermano da loro, ho inviato la documentazione personale ma nulla, Firmoo apre un ticket per informazioni ma nulla, intanto mi hanno rimborsato la metà della spedizione ma degli occhiali nulla. A malincuore ma mai più da Firmoo....

Firstly thanks Firmoo the glasses looks gorgeous. I get compliments from complete strangers and I recommend you everytime. My husband needs new prescription glasses and we are definitely buying from you. Thanks once again

My first order came in on time, well packaged as well. The glasses are very nice, super lightweight, lenses very clear and prescription on point. Unfortunately the frame did not fit well on me at all but customer service is helping me out with credit for the whole amount so I can reorder something smaller. That was a really good first time experience. I will be ordering again

Um sich mal zu trauen, eine ausgefallene Brille zu bestellen, wirklich super. Ich habe mittlerweile mehrere Modelle zu Hause. Mit und ohne Rahmen, entspiegelt, als PC-Brille und Sonnenbrille. Die PC-Brille ist einen Tick zu gelb getönt, das stört mich etwas. Die blaue Spiegelung hingegen sehr fancy. Nit Nasenflügel „klappern“ alle Brillen etwas, aber für den Preis - egal. Hatte auch schon 2 Reklamationen (Nasenplättchen ist abgefallen und Brille gefiel nicht), das wurde ganz unkompliziert und schnell mit dem Kundenservice gelöst. Ich durfte mir zwei neue Brillen aussuchen. Die Gläser sind keine Qualitätsgläser, teils unterschiedlich dick geschliffen (wenn man genau hinschaut, sieht man es), aber was soll‘s - dafür kostet die Brille eben nur 50 Euro, statt 500.

I’m very happy with my experience and I’m so happy I decided to write a review! I broke my glasses and was in need of a nice pair of new glasses so I quickly purchased a pair from firmoo. My customer service advisor Madhu (he deserves a big shoutout, he was very nice and understanding) was quick to answer any questions I had regarding the full frame size and etc. However, when the glasses arrived, I didn’t like the blue light lens (way too blue for my liking) however the frame was perfect so Madhu helped me resolve the situation and kindly allowed me to keep the pair they sent me as a spare and quickly offered me a voucher to purchase a new pair!! This was very generous and I’m very grateful :)

The frames are flimsy and of poor quality. I ordered varifocal lenses and the transition between the lenses is awful. I can't even use the glasses as a spare set. Never again.

I must say i love this store. It was first time and not the last. I love my glasses. Wonderful. I will recommend this. One of the best i try.

Super kullantes Unternehmen Umtausch,Kundendienst,Rückerstattung......alles vorbildlich und super