FirmooReviews of firmoo.com

Fantastic product. Great service, easy to order, received my glasses in perfect condition.

The free glasses and perscription lenses sounded too good to be true but it wasnt!!! I couldnt be more happy with my glasses. I would definitly give it a try bc I was very skepticle and now I am sold! I will never pay $500 or more for prescription eye glasses again!

Ottimo servizio clienti, belle le montature ce n'è per tutti i gusti e per tutti i visi lo consiglio vivamente.

I had to come here and share my experience with firmoo. I have about 5 pairs of glasses from them. All of the prescriptions have been spot on and two of the pairs have been transition lenses. I’m in Australia and it usually takes about 2 weeks from ordering to arriving at my door. So the reason for my review today is that I broguht 2 new pairs and they arrived last week. Loved one of them but for the first time I hated the other. Even tho the measurments are around what I usually seek in a pair of glasses the style was different and when trying them I absolutely hated them on me. I tried to love them but they just did not suit me or sit well on my face. Purely a style issue. I saw that you could email them explain that they didn’t look good on you and ask for a discount code to purchase a new pair. So I thoguht I’ll just do that and get another pair of some I already have but in a nee colour. Now ones I didn’t like on me were transition lenses and so all up they cost me $264 so it was a lot of money for a pair I just couldn’t wear cause they didn’t look good at all. Anyway not even 5 hours later I get an email from a firmoo customer service representative providing me with a discount code for the full value of my glasses $264, and just mentioning I would need to pay the postage for the new pair. I couldn’t believe it. To me that’s outstanding customer service. I was expecting maybe a 40% off code to apply to a new pair, not the full value. So I have now used it to buy another pair I know suit my already and i only had to pay the $12 shipping. They also told me that I did not need to send the ones I didn’t like back. I could keep them or donate them. Which is just amazing. I wont wear them as they just don’t look right on me so I’ll look at where I can donate them. I am just amazed at that. I obviously choose a pair of glasses that didn’t suit me when they arrived and I did not expect firmoo to credit me the full price of them. I will continue to use firmoo for my glasses and this is just amazing customer service and I hope that others read this and can also give them a try if they have not already. Well done firmoo.

Highly recommend, I've used firmoo a few times now and highly recommend them, quality is always good as long as you make sure the prescription is put in correct. Only time I did have an issue the quickly resolved quicker than when I've had issues with Specsavers

Ich habe mir 2 Brillen bestellt, eine sah in echt ganz anders aus, die andere bereitete mir Schwindel und Kopfschmerzen. Ich habe beide zurück geschickt, auf die Rücksendungskosten bin ich selber sitze geblieben und die kompletten Kosten habe ich auch nicht zurück erstattet bekommen.

Great quality!

Estoy flipando con firmo,hice un pedido y me equivoqué con la receta,no supe interpretarla correctamente y efectivamente cuando llegaron las gafas,obviamente no veía bien. Me pongo en contacto con ellos para hacer una devolución y no solo me han dicho mi error sino que me han dado un código para hacer un nuevo pedido a coste 0, a pesar de que el error a sido mío, ellos corren con todos los gastos. Sin duda compraré todas mis gafas aquí,calidad precio insuperable y atención al cliente inmejorable. Muy muy contenta.