Ivan
Excellent product and service.
Excellent product, website, after sales service. Great company. Only delivery needs 2 weeks.

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Ivan
Excellent product, website, after sales service. Great company. Only delivery needs 2 weeks.
Natalie B.
Second time purchasing from Firmoo and have been more than happy with the service they provide. Thank you
Michelle M.
Wirklich sehr guter Kundenservice, hab ich noch nie erlebt! Direkt geantwortet, direkt geholfen, entgegen gekommen. Wow 🩷 bitte immer so !
Antoine N.
J'ai commandé des lunettes de soleil avec livraison express pour espérer les recevoir avant de partir en vacances. Le délai de livraison a bien été respecté, elles sont arrivées avec un peu d'avance. Les lunettes sont superbes. Merci d'avoir respecter votre engagement et de nous proposer des produits de qualité à des prix accessibles !
Rose C.
I received the glasses in good condition and fits perfectly very happy buy again
Mwolfe
5* service I would highly recommend Firmoo
Zara Jane T.
Fantastic choice at great prices. If I could give more stars I would! Just ordered my 8th pair of glasses and I just know won't be disappointed!
Michelle G.
Ordered 2 of the same pair of glasses but different colours. Tortoiseshell and plain black frames. They did not fit the same. The black were too big and the frame around the eyes was slightly lopsided. Also the prescription was off. My vision was slightly blurry. So disappointing as I was really looking forward to having new affordable glasses. Will be returning and this would deter me from ever ordering again unfortunately
Response from FirmooMay 30, 2025
Dear Michelle, Thank you for your feedback. We’re truly sorry to hear about the issues you’ve experienced with your glasses. We sincerely apologize for the inconvenience. Please know that all our products go through rigorous quality checks before shipping. We offer a 60-day return/exchange policy and a 365-day warranty to ensure your satisfaction. The clarity of the lenses can be affected by factors like frame fit and prescription accuracy, which we will address promptly. We have received your return/exchange request and our customer service team will contact you within 24 hours to provide a solution. We are committed to resolving this to your satisfaction and ensuring you don’t incur any losses. Thank you for your understanding. We hope to earn your trust again. Best regards, Firmoo Customer Service Team