FirmooReviews of firmoo.com

Ho ordinato due paia di occhiali per me e mio padre, arrivate entrambe nel tempi prestabiliti. Non me lo aspettavo ma la qualitá della montatura è molto meglio di quanto mi aspettassi! E la gradazione delle lenti è giusta (avendola fatta controllare proprio in studio da un oculista) Inoltre per il mio occhiale ho sbagliato a caricare la prescrizione e alla velocitá della luce mi è stato inviato un coupon per poter effettuare il cambio. A mio avviso ne vale assolutamente la pena. L’unica cosa che devo verificare ancora è la durevolezza

J'ai commandé une paire de lunettes à ma vue, la même correction écrit sur l'ordonnance. Quand j'ai reçu la paire de lunettes, je voyais totalement flou donc pas la bonne correction. J'ai déjà commander des lunettes sur le site et je n'ai eu aucun problème. Je demande donc un renvoi mais c'est moi même qui doit payer le retour (13,50€), c'est n'importe quoi

Hele mooie leuke brillen. Dat kan niet beter. De klantenservice, zelfs veel overleg is super. Waarom nog dure brillen kopen als deze beter zijn? Wel de maten checken. Maat m is groot. S past beter voor sommige dames.

I love the pair I got !! They’re so comfortable on my face and I feel so cute and whimsy !!

Firmoo génial. Prix attratif.si problème firmoo assume . Tres belles montures .et correction des verres super

Una delle esperienze più gradevoli di sempre!

I ordered a pair of glasses with magnetic sunglasses to fit on top . The website was easy to use with frames on your own photo to see how they suited . The glasses are excellent for the money and just as I asked for . The order form wasn’t that clear and I wasn’t convinced it had taken notes of the sunglasses as extra as they weren’t described on the order and the lense colours none of the information was very clear . I actually thought the order would be all wrong but it was perfect . I paid over £300 for a pair of glasses not that dissimilar to these which I lost recently and mine cost £33 so for the quality they are very good and a great colour and fit

Full refund publicly, PLN 87.48 privately – this is how Firmoo handles complaints Unfortunately, after further correspondence, my opinion of Firmoo has become even worse. At this point, the issue is no longer just about defective glasses. It is also about how customers are treated and how the company’s public statements differ from what it says privately. After I described my experience on Trustpilot, Firmoo posted a public response stating: “After further review, we have arranged a full refund for your orders, including VAT, and you will not need to return the glasses.” So publicly, Firmoo informed both me and everyone reading the review that, after reviewing my case again, a full refund for my orders, including VAT, had been arranged, with no need to return the glasses. Sounds great, doesn’t it? Especially to potential customers reading reviews before deciding whether to place an order. The problem is that afterwards, in private correspondence, I was informed that the refund being offered to me was… PLN 87.48. I do not accept this amount. If a company publicly tells me – and everyone else reading Trustpilot – that a full refund has already been arranged, I expect that company to stand by its own statement. It is becoming very difficult for me not to see the public response as a PR exercise intended to make the company look good to potential customers. On Trustpilot, people see “full refund”. Once the conversation moves back into private correspondence, suddenly I am being offered PLN 87.48. Do you really think a customer will not notice the difference? At this point, this is no longer simply about defective glasses. It is about repeatedly wasting my time, dragging out the complaint process and giving me contradictory information. I genuinely feel as though I am being made a fool of, despite having screenshots of both the public statement promising a full refund and the subsequent private offer of PLN 87.48. I will therefore continue updating this review as the complaint progresses. I believe other customers deserve to see not only how Firmoo responds publicly to negative reviews, but also what actually happens afterwards in private correspondence and whether those public promises are honoured. If a company publicly states that a full refund has been arranged, then it should stand by that statement. That is not an unreasonable expectation.