Fire Mountain Gems and BeadsReviews of firemountaingems.com

Placed an order on Feb. 18th, got notification it shipped on Feb. 20th. I emailed them on March 18th and they replied saying FedEx was behind on their shipping and it should be another week. We'll it has been 8 weeks now and there is no sign of my order. My email at week 7 has not been answered. So they have had my money for 2 months and I have no products. They are not reliable and I would warn anyone about ordering from them.

If there were 0 stars, that would be what they deserve! Their website shows fedex delivery about max 8 days. It’s been already 3 months since I placed order which I never got, and track number doesn’t show me anything. I’ve been contacting to support services several times about my order, but only what they said that they give full 6 weeks for delivery and they working with feedex company for faster delivery and tracking order, but in the same time they said they can’t tell me where is my order. Reading all these reviews, there was an opinion that it is not a fact that my warrant was sent to me at all. Very very disappointed

I was missing 5 items and also received a damaged item out of a packageof gemstonedonut focals, chatted with customer service about it. Was told replacements would be sent out and that I'd get a credit for my damaged item if I didn't want to pay out of my own pocket to return damaged item. I received no confirmation number, no shipping info, no tracking number...it's been almost 3 weeks. I've emailed them twice asking for info and I'm not getting any response. They keep sending me catalogs, promo emails, and yet no one responded to my emails, I just tried using the chat option and typed in the whole situation the notification pops up saying there's no one to chat with at this time at 320on a Monday afternoon!

Is Fire Mountain Gems still in business? I get an "Error Page" "Forbidden" when I type in their web site.

Although customer serve over the years has never been stellar with these folks, it has gotten decidedly worse over the last year. Everything is very expensive and the wholesale discounts are beyond a joke. Items are missing or broken every single time (as previously mentioned by other customers), so I suspect that there is very little quality control. In regards to FMG customer service, after you wait forever in the queue the people answering the phone are astoundingly rude and sarcastic! This order was my last, they have lost my (I'm a professional beadworker/jeweler) and my family's business. Given the number of bad reviews I have now seen all over the internet and social media, it's a wonder these folks are still in business. Things used to be a lot better. Not recommended, buyer beware!

I love shopping with Fire mountain Gems. There prices are fair n even better on sale items. They have a huge selection to choose from. Customer service. Is awesome. I really can't say anything negative about my experiences with them. The only thing I can think of that is negative is I don't have any money to shop any time I want to. Bc if I did. My husband would have to hide the credit card. !!!

The folks at FM have obviously confused the terms "wholesale" and "sky-high." Also, the amount of defective and shortchanged product has escalated to ~25% (wood rounds that are oblong ... "calibrated" cabs and bezels that aren't ... packs of 20 that contain 17 ... undrilled or off-center beads ... paid-for items that don't ship ... and on and on). Sure, you can return their mistakes (at your expense) and roll the dice on replacements (while paying another shipping fee). Or, you can call "customer service," where you'll be treated like a would-be thief. I was a long-time fan of FM, even a member of their Platinum Group. Not anymore. If I can't find an item elsewhere, I change the design. Hey, I want a job in purchasing or QC ... I do love my naps!

I bought some watermelon tourmaline from this company and it is such poor quality I won't ever order again. A full third of the beads I received couldn't even be strung. And who knows if what I got is even what I ordered.