Fire Mountain Gems and BeadsReviews of firemountaingems.com

Buyer BEWARE if you are purchasing the Eyeglass holder, rubber and silver-finished brass, black (or clear), 20x5mm-26-5mm with adjustable coil. Do NOT touch the metal coil as the cheap silver finish will tarnish very quickly and turn to a brass color. I was told by Customer Service the oils from your hands will wear off the finish!! HOW IS THE END USER SUPPOSE TO SNUG THE GRIPPER END TO THEIR GLASSES WITHOUT TOUCHING IT! I bought a pkg of 500 and they are totally useless to me, no concession from Fire Mtn Gems.

This place is a scam

I ordered their brass necklace and bracelet. The yellow gold coating came off in less than two weeks and they told me I could not return the items. Customer service also did not offer to refund the poor quality item. I will NEVER buy from this company again.

Severely misleading with products. Make sure you call and message them at least 4 times about each and every product because tons, and I mean TONS of necessary information such as sizing and still holes are constantly left out!

Their quality is pretty good, but I’ve been ordering from them for years and only started to have issues after 9 years. The 1-star is because their inflexibility with modifying orders (even the same day after placing one) and unwillingness to replace items that aren’t up to their (usually pretty good) quality standards is abhorrent. A company that strives to provide quality products should provide quality service with flexibility baked in.

Incredulous when I saw the latest mini-booklet! Everything was geared for wholesalers, which make legitimate, hard-working artisans’ creations WORTHLESS. We spend hundreds of hours creating, with the highest quality jewelers components while people like FMG advertises pieces for $5-$20 that are made in Asian! No wonder I haven’t had a sale for 12 years! This does nothing for the education I have gotten & the time & precision I take! Shame on all those who promote machine made, substandard, pure crap. A total insult!!!!! Crystallized Gems

Their Ming Tree seed beads are a joke. Out of an entire bead shovel full of beads, I found two that were round and uniform. They are absolutely worthless. And because I checked out as a guest (I think) I can't go to the order and leave a review.

My order was sent to the wrong address. I'm in PA; tracking shows package was delivered to NC. (I've never lived in NC; been at this same address in PA for over 40 years!) Chat rep tells me it's up to me to call NC post office and chase package down; refused to reship. I'm out $50, and absolutely done with this business.