America's favorite beads and beading supplies since 1973. Largest selection of beads and jewelry making supplies at wholesale prices.
Fire Mountain Gems and Beads (firemountaingems.com) has 42 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Lisa M.
Their Ming Tree seed beads are a joke. Out of an entire bead shovel full of beads, I found two that were round and uniform. They are absolutely worthless. And because I checked out as a guest (I think) I can't go to the order and leave a review.
Colleen
My order was sent to the wrong address. I'm in PA; tracking shows package was delivered to NC. (I've never lived in NC; been at this same address in PA for over 40 years!) Chat rep tells me it's up to me to call NC post office and chase package down; refused to reship. I'm out $50, and absolutely done with this business.
Heather C.
They have ridiculous policies and very bad customer service! Today I opened a $20 bottle of liver of sulfur, and have waited over an hour with absolutely no result! Every other liver of sulfur has worked on the same wire products within minutes. I have a defective product. But since it is "opened" it cannot be returned or exchanged! The agent had the audacity to say that they don't allow people to "sample" a product and if it isn't to their liking to allow returns! What kind of bullsh!t is that? Any legit business returns a product or at least gives credit for a faulty product! How is someone supposed to know whether a product works unless they use it?! Also, last time I had ordered, I was missing 5 items and the same agent kept promising to send the replacement and I had to be on her every few weeks, it was over 2 months before I got the product I had paid for! Fire Mountain Gems has the WORST customer service and has lost a customer who spends hundreds of dollars with them.
Seanzebra
Total scammers from grants pass selling slave labor trash! The owner Stuart fraud man died last year and they are still ripping people off anyway they can!
Lucky M.
Poor customer service and poor quality in merchandise. I ended up returning most of the items and they have not issued a refund !!!!!!!!
Jean Mark F.
I've been ordering from FMG for years and am shocked (and a little curious) how there could be so many negative reviews. And I also go to the Tucson Gem Show (I like the variety there) so have experience buying beads. FMG website has an amazing quick product search, my orders arrive within a week or less (always) and the products are good. The only reason I went off their site was to search for reviews about a particular clasp. I've had nothing but great experiences.
Non Third Grader W.
I bought Gold plated Lobster Clasps and the coating wore off in a few days.
Charlene Petrarca W.
They sent my order to an address I haven't lived at in 13 years with a different last name. Contacted them 5 times and still no reply. I will not be doing business with them again.
