Fire Mountain Gems and BeadsReviews of firemountaingems.com

I was missing 5 items and also received a damaged item out of a packageof gemstonedonut focals, chatted with customer service about it. Was told replacements would be sent out and that I'd get a credit for my damaged item if I didn't want to pay out of my own pocket to return damaged item. I received no confirmation number, no shipping info, no tracking number...it's been almost 3 weeks. I've emailed them twice asking for info and I'm not getting any response. They keep sending me catalogs, promo emails, and yet no one responded to my emails, I just tried using the chat option and typed in the whole situation the notification pops up saying there's no one to chat with at this time at 320on a Monday afternoon!

I bought some watermelon tourmaline from this company and it is such poor quality I won't ever order again. A full third of the beads I received couldn't even be strung. And who knows if what I got is even what I ordered.

It is really sad when a company such as this one doesn't honor their own products. Let me give an example: I shop on Nike.com, I purchase a pair of shoes-when I receive the shoes the box INCLUDES and prepaid return label for my convenience should I NOT like my purchase I can easily send it back for my full money back. Which I personally think all company's should operate. Now I ordered from Fire mountain on several occasions and noticed each time my package arrived the quality or look of some beads were unacceptable. Which I then realized aha! If you don't like what you get YOU MUST PAY TO SEND IT BACK.!! And the worst part is I sent 2 emails to customer support and they sent me an autoresponder that it would be sent to the proper dept and its been 2 or 3 months and I just hear crickets!! But rest assured they continue to send me catalogues and deal emails!! Ha, I just put it in my spam folder, If you don't honor your own products, you don't value customers feedback, and you ignore concerns voiced from your fans then you don't deserve repeat business!