Fire Mountain Gems and BeadsReviews of firemountaingems.com

Great customer service. I filled out a post-order questionnaire and said I was disappointed with a few items and thrilled with a few others. Received an email from customer service stating they were concerned about my disappointment - asked if I would like to return the item - I didn't have original package any longer, they made an exception and sent me a return envelop free of charge! Now that's a company that understands how to build loyal customers.

OK the post is expensive (Fedex: US to UK) but REALLY fast, parcel took less time to get from Grants Pass Oregon than a letter posted in Huddersfield would arrive in Leeds 20mls away. Really worth a look, lots of hard to find beads and findings. Will definitely use again.

Have been a customer for years. Their variety and service are wonderful. Keep up with specials and sales with email... and you will not be disappointed

OK the post is expensive (Fedex: US to UK) but REALLY fast, parcel took less time to get from Grants Pass Oregon than a letter posted in Huddersfield would arrive in Leeds 20mls away. Really worth a look, lots of hard to find beads and findings. Will definitely use again.

Their customer service people are rude. They have a return policy that expects you to return the items with a sticker you can’t find. I’ve been told its on the box, on the package, and on the back of the paperwork by different customer service people so clearly even they can’t find it. The product was such poor horrible quality I cant use it but I cant return it and I’m out about $50 bucks. They sent the awful things back to me with a message that now I’ve been charged an extra $5.99 to send it back to me. This was AFTER they called to tell me they had received my return package. They are already calling but they can’t tell you there’s a problem? Not only that but i had returned a giant package of leathers bracelets that came with my order by mistake and they repay me with ripping me off.

If you have low expectations for quality and service, go for it! I purchased everything from this place when I first started beading, which was over 10 years ago. It was fun because the more you added, the more you saved and $5 flat rate shipping was great! But now, I find that every time I decide to purchase a bunch of basic items that don’t have to be top quality, (about once a year), I regret it. The Shipping department seems to have some difficulties. The photos don’t seem to show the true quality. I placed an order at 8 AM on a Friday and never received a shipping confirmation until Tuesday, saying it will be here by 8 pm Thursday. Here it is Friday and still nothing. This was a $400 order. And I’ve been ordering for years! The last time I ordered, it took almost a week longer than the tracking number said. When I contacted them, they said that tracking number is for when it arrives at my post office...huh? I realize this is partly USPS issues. But also, no one ever seems to want to assist you, at least not happily. I don’t think I will be ordering from them again. It has the feel of a company going under. Except they’ve been that way for a while now.

It is really sad when a company such as this one doesn't honor their own products. Let me give an example: I shop on Nike.com, I purchase a pair of shoes-when I receive the shoes the box INCLUDES and prepaid return label for my convenience should I NOT like my purchase I can easily send it back for my full money back. Which I personally think all company's should operate. Now I ordered from Fire mountain on several occasions and noticed each time my package arrived the quality or look of some beads were unacceptable. Which I then realized aha! If you don't like what you get YOU MUST PAY TO SEND IT BACK.!! And the worst part is I sent 2 emails to customer support and they sent me an autoresponder that it would be sent to the proper dept and its been 2 or 3 months and I just hear crickets!! But rest assured they continue to send me catalogues and deal emails!! Ha, I just put it in my spam folder, If you don't honor your own products, you don't value customers feedback, and you ignore concerns voiced from your fans then you don't deserve repeat business!

Have ordered multiple things from this site twice. My stuff has came in super fast both times :)