Cha Cha C.
MyTerrible Delivery Experience & Zero Customer Support package was guaranteed to arrive no…
My package was guaranteed to arrive no later than December 30. On December 31, I received a text from Finish Line stating my delivery was suddenly delayed until January 5 — after the promised window had already passed. I immediately contacted customer service and explained that I was staying at an Airbnb for the holidays and would be leaving that address on January 4. I clearly expressed that delivery after that date would result in the package being left unattended. Instead of offering any real solution, I was repeatedly told to “try to cancel through the post office,” which I was unable to do. Finish Line did not assist with rerouting, holding, intercepting, or providing any alternative options. As expected, the package was delivered on January 5, when I was no longer there. No one was available to receive it, and now I am without my order. To make matters worse, Finish Line is refusing to issue a refund, despite the delivery delay being entirely outside the original promised timeframe and despite being notified in advance of the issue. This experience shows a complete lack of accountability and customer care. Delayed delivery, no proactive support, and no refund — extremely disappointing and frustrating. I will not be ordering from Finish Line again.