Finish LineReviews of finishline.com

Customer service was horrible over phone and they don’t respond to emails. Will never order from here again. Had to contact my bank to receive my refunds.

One shoe drop crashes the whole app and website. Finish line is huge company and in all these years of business still cant handle the traffic . Release day not even worth trying. Have exclusive access good luck once again trying to get in app to claim.

Ordered a pair of 150.00 sneakers when I received the item there was only 1 shoe in the box..I sent the item back on December 11,2021 and they canceled my order stating its no longer available...still have not received my refund and everytime I call about it they give me a different day the refund was put in and tell me within 3-5 business days...this company is the worst company I have ever purchased from and I suggest buying elsewhere..

Ordering from their website is a NIGHTMARE. I ordered a jacket and it was "processing" for a week. After 1 call to support, they changed the ticket to get a different fulfillment person. After 2 days they then cancelled my order because they "couldn't find the product". The website and app both say it's in stock. The app even let me order it again. They should work on not letting people buy stuff that they don't have. I gave 2 stars because the customer service in the stores are great and the product I ordered in the store (same day I ordered online) was received in a couple days. EDIT: After they cancelled my order, I purchased the jacket through their app (instead of their website) and it shipped within 3 days without any headaches (got it in about a week or so). They either only care about their rewards members, or they're extremely unorganized and getting anything from them is pure luck.

Good Quality Fast Delivery No Issues Thank you Finish Line!

They don’t even deserve one star. I ordered 2 sweatshirts for my son before Christmas and even paid extra to guarantee it gets to me before. However, I received one shirt and when I checked my order it, it said the other one was canceled. No email or anything telling me it was canceled. When I checked their website, it showed they have the same shirt in stock and his size. I then called customer service, waited online for over 20 minutes, for the lady to tell me she wasn’t sure why that had been canceled and would reorder it for me. Plus, I had to pay for shipping, AGAIN! By this time, Christmas had passed and my son wasn’t able to get his gift. When we FINALLY got the order, it was an Adult XL and not the Youth XL I had originally ordered. Again, I had to call them and it said the wait time was 30 minutes so I decided to do the chat. The lady said to send the shirt back and once they got it, they would sent the right one out. Guess what? I just received an email that said my order was canceled, AGAIN! After checking my bank account and realizing they didn’t refund my money, I had to call the. I was on hold for 24 minutes before the lady came on the line. After waiting while she “pulled up my account@ for the second time, she said thee was an error with their system, AGAIN, and would get it shipped out. When I told her they should overnight it to me because of all of the trouble, she mumbled something I couldn’t understand and hung up as I was trying to ask her a question. Not only didn’t she answer my question, she flipping hung up on me. I was so livid! I’m so done with this company and will NEVER order from there again. EVER!!!! Horrible customer service, wait times are ridiculous and they clearly need to get their system fixed. It’s pretty sad you can’t talk to someone higher up to report these issues.

I ordered sneakers on Dec.11th, they were a Christmas gift, According to their automated customer service it was shipped on Dec.15. Never got confirmation email. UPS could only tell me the label was created. Customer service finally told me it was lost in transit and now the product was out of stock, but they took my money and never notified me about the lost package. I had to call to get answers and make sure they credit me.

Terrible customer service. Rude rep on the phone. Scammers on rush and overnight fees. Don’t pay for any extra shipping, they will not have your merchandise delivered on time. Never shopping and giving these terrible line my money.