Finish LineReviews of finishline.com

I’ve written a previous review and here I am again as my experience with Finish line continues to worsen. Please check out my previous trust pilot review to catch up… Long story short, I ordered $152 Nike Air Max and received $30 childrens Champions slides. I was told to return the incorrect product in order to receive what I actually paid for so I did. (Which makes no sense… I paid $152 but can’t get my product until I send back shoes worth $30… bad business move) Once I returned the incorrect shoes Finishline canceled my order due to no stock but now refuses to refund my money. I paid using Afterpay so the biweekly payments are still coming out of my account. I have called Finish line everyday for the past two weeks and all I get is the rep promising to call me back. We are in the midst of inflation and a recession and this company refuses to refund money for a product that they never provided. I haven’t bought myself a pair of sneakers in years… all I wanted to do was look nice 😔 BAD BUSINESS‼️

Poor customer service. I ordered a pair of sneakers on line and needed to exchange for size only. I asked for a credit for the re-order shipping fee of $8...as other stores gladly do this to accommodate their customers for a size exchange. It took much convincing for this "one time courtesy". Originally they wanted to give me a $10 coupon for future use....After much discussion they finally accommodated the credit for shipping and I will not be purchasing from this company again...especially not online. $16 total for shipping would have been ridiculous to pay for $60 sneakers. No...way.

Am from Trinidad I order a Jordan 6 rings and a Jordan girl dress and the dress had a lot of stains and was open the Jordan was like it was worn already I am not satisfied

Ordered two pairs of slides, pair of shorts, and the new Trae Young basketball shoes. All of my items shipped individually and were delayed. FINALLY got my basketball shoes that were the most important part of the order..sent me a full size and a half lower than what I ordered. All of my other items have been stopped and the tracking hasn't updated in two days. I'm now being told (through forums and Q&A's, because it's impossible to talk to an actual person) that I have to ship the shoes back...wait for them to receive them...check them for damages...issue me a refund....wait for my bank to receive that refund...THEN I just have to reorder the same shoes I already bought a month later and hope they actually get it right this time?? How on Earth is that how this place operates?Don't shop here, they don't want you to, they just want to take your money and throw garbage in boxes that you didn't order and ship it to you.

Don't order from this place!! They do not care about their customers only the money!! I ordered a pair of shoes for my daughter and received a USED, stinking dirty old worn pair of shoes!! Tried calling customer service and was on hold for over an hour til I decided to hang up. Then decided to just take back to store where they refunded me only the cost of shoe and tax and not the shipping I paid!! Are you Serious!! Was told to take to store for quicker refund but what they don't tell you is you want get the shipping back so just another way for them to keep your money!!

Yesterday I tried to order 3 pair of air max 97 Women shoes they were advertised for 55.00 so I took a screen shot and called my local store manager so she could see that the shoes were being advertised for 55.00 but ringing up for over 100.00 she saw it so I asked her name. I called customer service they would not honor the price but offered to give me a a credit of about 50.00 I turned it down because I was also ordering my granddaughter a pair and my sister. I had a cart with many items I will not be getting none of those items either

The worst customer service I ever dealt with waited 1 hour on hold

Where is the zero rating. I’ve been sitting on hold for over an hour.. ordered a pair of jordans for my son and when I got the package there is one ******* shoe in the box ! I’m on here looking at reviews and I see nothing positive about this place or their customer service! How are you guys even in business still?!