OctaveReviews of findoctave.com

False advertising! The site first said it accepted my health insurance. Then when I went to book my consultation, they told me I was out of network. The next prompt quoted me $35-$125/session. The confirmation email of my first session bumped that up to $225?!?! What a bait and switch! This is not affordable therapy.

I was looking for an online therapy provider covered by my insurance, Aetna. I found Octave; however, their billing and scheduling practices do not work for me. I thought I could book a first session with a therapist to see if it was a good match. DO NOT DO IT! The system will immediately book 2 months' worth of weekly sessions at the same time on the same day. You have to email if you want to cancel each session or you will be charged $100. I foudn a work around and immediately canceled all my appoitnemtns and asked to have my account deleted, let's see if they delete it. I really hope they do I do not want these guys to have my card or my insurance details for them to "accidentally" charge me for a canceled session.

These guys just took all my insurance information and told me I qualified then never contacted me again. Then I got a letter in the mail saying my insurance was excepted for some weird sounding treatment that I never asked for. I am still looking into this.

Octave's online portal that lets therapists book appointments has a lot of issues, to the point where one of my sessions was never booked properly so I never received a link to join. Support is pretty useless -- they take days to respond to emails and told me they'd cancelled my upcoming appointments when they actually hadn't. The online portal has very limited features currently so you have to heavily rely on messaging support. Great idea -- affordable therapy through insurance -- terrible execution.

“My therapist is the best! I could not have improved mentally as much as I have without her.”