OctaveReviews of findoctave.com

This company is a scam! They raised the price to TWENTY TIMES my insurance co-pay and the initial quote, then raised it more. I got 3 different communications with 4 different prices ranges. I've been emailing them and no one replies. They want to charge over $300 for an initial consultation after a quote of $15, when the therapist says they charge $160 and provides a free initial consultation. Confirming they are in network when they are actually out of network is unethical.

This company is FRAUDLENT. They will CHARGE you for sessions you didn't even have, then not reimburse you and continue charging you. They also keep your payment card permanently so you can't delete it. Lastly, their insurance team is incompetent, telling you 10 different things on how much a session will cost you. This is a FRAUDULENT business and should be immediately sued and shut down!

Octave makes therapy SO easy. I got really lucky with a wonderful therapist match straight away, but what's equally helpful is their easy online portal to control appointments, their efficient customer service team for billing help, and the overall ease of use. I recommend them to everybody!

Dr. Aiuto is biased. He told my son to just give up when he needed assistance. Avoid this therapist or you will fear for your child’s life. It has been scary and expensive to clean up this man’s mess.

Octave is kind of annoying to work with The good: Somewhat easy to book, consistency, if you find a therapist that works, my insurance hasn't been a huge problem The bad: Finding a good therapist that meets your needs is really tough, and they make it basically impossible to speak with more than 1 therapist to see how it is. The first session is always just a set of generic questions (no get to know you). There are no ways to judge whether a therapist is actually decent. Also, the client portal is awful for management, and the management of insurance is also awful.

I've had a nightmarish time trying to find a therapist in-network, so when I researched Octave, their pitch about having strong relationships with insurance and that most people can use their insurance with them was extremely appealing. I saw my insurance provider on the list of accepted plans, I went through all the intake forms, found someone that was a good match, had my first session, then got hit with a "Based on the information you provided, Octave is out-of-network with your insurance plan, or you have elected to pay out-of-pocket for services." So now I have to start all over again, and I'm out $205. Hope they choke on every cent. Edit: Since Octave responded with their cut and paste "Insurance is hard" spiel that I saw on some other reviews, let me be open here about what I want. I want Octave to stop their advertising around: 1) "We have strong relationships with insurance," and 2) "Most people can use their insurance." Obviously not, and that's selection bias anyway. They do this, then I raise my review to 3 stars. Otherwise, Octave can kick rocks.

Great experience and speedy service. If you're anything like me, in a dark place and looking for something fast or someone to speak to fast, this may work for you.. thankfully they took my insurance. Consistency is important for me. So the fact that they book you out two months in advance to keep appointments set for you works for me.It may not work for others.. the only thing I question is i've been with my therapist for over 2 months now and have noticed she just lets me talk and talk and talk and vent, she doesn't really challenge me, she doesn't really dive down deeper into reasoning for things.. but maybe she's just letting me get it all out first? Overall still helping and I'm in a better place than I was before

Easy to manage and access therapy. Couldn't recommend more!