finallyReviews of finally.com

Response from finallySep 22, 2025

Hello Ryan, Thank you for taking the time to share your experience. We’re truly sorry to hear that your time with us did not meet your expectations, and we understand how frustrating it must have been to experience delays and repeated requests. Our goal is always to provide clear, timely, and reliable support. We’re actively reviewing the communication and workflow issues you experienced to ensure we can improve both our internal processes and how we support clients. Best regards, The Finally Support Team

Response from finallySep 4, 2025

Hello Alexandria, Thank you for the fantastic review! We're so glad to hear that a member of our team was able to provide you with such a helpful experience and take the time to walk you through everything. We believe that a smooth setup process is key, and it's great to know we're succeeding. We appreciate you taking the time to share your feedback! Best regards, The Finally Team

Response from finallySep 4, 2025

Hello Avery, Thank you so much for your kind words and for being a loyal customer for so many years! It's fantastic to hear that we've been able to support your business, especially in those crucial early stages. We're proud to have been a part of your growth and appreciate you trusting us with your bookkeeping needs. Best regards, The Finally Team

Response from finallySep 4, 2025

Hello Robert, Thank you so much for your kind words! We're thrilled to hear that Bianka provided you with such a positive experience. We understand that these processes can sometimes have unexpected delays, and we're happy to hear that you recognize Bianka for being patient, supportive, and professional. We will be sure to pass your wonderful feedback along to her and the rest of our team. It was a pleasure serving you, and we appreciate you taking the time to share your feedback. Best regards, The Finally Team

Response from finallySep 4, 2025

Hello Richmond, Thank you so much for your kind words! We're thrilled to hear that you found our team to be accommodating, responsive, and knowledgeable. We pride ourselves on providing excellent bookkeeping services and are so glad we could meet your expectations. Your feedback means a lot to us. Best regards, The Finally Team

Response from finallySep 3, 2025

Hello Anne - Marie, Thank you for your feedback! We're so glad to hear that you had a good experience with our onboarding process. We work hard to make sure it's as smooth and helpful as possible, and it’s wonderful to know we're succeeding. We appreciate you taking the time to share your positive experience. Best regards, The Finally Team

Response from finallyAug 29, 2025

Hi Sam, I was able to research your account based on the information that you provided. I am very sorry to hear about your frustrating experience. It is clear that we fell far short of the standards we aim to provide, and I sincerely apologize for the issues you faced with your bookkeeping and the significant delay in getting your books in order. This is not the level of service we want to be known for, and I understand your disappointment and frustration. We take your feedback very seriously. The operational issues you've described are a major concern, and we will be looking into the details of your case to understand where our processes broke down. We appreciate you acknowledging the efforts of Edwin and Emill, and we are using your experience as a critical learning opportunity to improve our internal systems and training. Thank you for bringing this to our attention. Your detailed feedback is invaluable as we work to prevent this from happening in the future. Best regards, The Finally Team

Response from finallyAug 29, 2025

Hi Alexis, Thank you for your review! We're so glad to hear that Samuel and Chris were able to make the tax reconciliation process feel quick and easy for you. We'll be sure to pass along your kind words. We appreciate your business! Sincerely, The Finally Team