finallyReviews of finally.com

Response from finallyDec 3, 2025

Hello Chris, We sincerely apologize for the frustration you have experienced. We are treating your detailed feedback with the utmost seriousness and are actively reviewing your comments with our senior management to understand where these critical failures occurred in our process. We recognize that your account involves complexities and specific requirements for proper reconciliation. We're glad to see that our team was able to assist you with finalizing your last month of reporting. Thank you for giving us a try. We truly value your business and are committed to using your candid feedback as a critical catalyst for improving our operations moving forward. Best regards, The Finally Team

Response from finallyOct 21, 2025

Hello Avi, Thank you for sharing your positive experience! We are so glad to hear that Jordan, Ana, and the support team at Finally, along with the bookkeepers, created such a great experience for you. We're very proud of the dedication of our entire team and appreciate you taking the time to acknowledge their hard work. Thank you for your business. Best regards, The Finally Team

Response from finallyOct 21, 2025

Hello Jamie, Thank you so much for taking the time to share your fantastic experience working with Sara. It's truly a pleasure to hear that she is always so helpful, no matter the day or time. We're so proud to have Sara on our team and appreciate you recognizing her exceptional dedication and customer service! Thank you for your business and we look forward to continuing to support you. Best regards, The Finally Team

Response from finallyDec 12, 2025

Hello Donna, Thank you for taking the time to share your feedback with our team. We are sorry to hear about your experience, this is certainly not the service standard we strive for at Finally. I was able to review your account, and I see that the team actively addressed the miscommunication during your onboarding and worked toward a resolution with you before your account was cancelled and closed. We appreciate you bringing this matter to our attention. Please be assured that your feedback will be used to train our representatives so that we can prevent this issue from occurring in the future. Best regards, The Finally Team

Response from finallyOct 16, 2025

Hello David, Thank you for bringing your concerns to our attention. I am genuinely sorry to hear that you've been experiencing communication issues with our team lately. That is absolutely not the level of service we aim to provide, and I apologize for any frustration this has caused. To thoroughly review your account and address this matter directly with the team, I have requested some additional information from you. As soon as we receive that information, we'll reach out to you immediately with a clear path forward and make sure this is resolved to your satisfaction. We value your business and are committed to restoring your confidence in our service. Best regards, The Finally Team

Response from finallyOct 16, 2025

Hello Darren, We sincerely appreciate you taking the time to share your experience with us. Your feedback is valuable as we strive to make our service as accessible and helpful as possible. We want to make sure you know that virtual appointments are absolutely a service we offer! You can easily schedule a meeting with your dedicated team to review your books or get answers your questions. Many clients find it beneficial to set up recurring monthly meetings, it's a great way to stay on top of open items and feel confident about your financial records. Of course, we're also happy to arrange a phone call if that's what you prefer. I've notified your dedicated team, and they will be reaching out to you personally to set up a direct meeting right away. They can address your concerns and walk you through how to schedule future virtual appointments with ease. We're here to help, and we want to make sure you feel fully supported. Best regards, The Finally Team

Response from finallyOct 13, 2025

Hello Jackson, Hello, Thank you for the fantastic feedback. We're thrilled to hear that Karina was so helpful and that her clear explanations made the process easy for you. We believe that explaining each step is essential to providing great service, and we'll be sure to recognize Karina for her efforts. We truly appreciate your review. Best regards, The Finally Team

Response from finallyOct 13, 2025

Hello Emily, We sincerely apologize for the frustration caused by the repeated contact. We have addressed this matter with our internal teams to ensure you receive no further communication from us. Thank you for bringing this issue to our attention. Best regards, The Finally Team