Finally is your all-in-one accounting solution for managing your business finances, designed especially for small and medium-sized businesses. From bookkeeping and taxes to payroll, expense tracking, and corporate credit cards, everything you need is in one simple, easy-to-use platform.We take the hassle out of managing your finances, helping you stay organized, save time, and avoid expensive IRS penalties. With finally, you can stop juggling multiple tools and focus on growing your business with confidence.
finally (finally.com) has 317 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
finally.com
Website
finally.com
Category
IT & Communication
Location
Boca Raton, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 79% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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"Nelson took enough time with me so that I was satisfied knowing what I need to know to proceed in my new position."
Response from finallyDec 6, 2024
Thank you for sharing such positive feedback! We’re proud to have team members like Nelson who go the extra mile to ensure satisfaction and clarity.
Your kind words mean a lot to us, and we’re thrilled to know your experience was so positive. If there’s anything else we can assist you with, please don’t hesitate to reach out.
SS
Satish S.
We are pleased to have found a reliable…
We are pleased to have found a reliable and prompt one-stop provider for our book=keeping & tax accounting.
Response from finallyDec 6, 2024
Thank you for your kind words! Providing a one-stop, hassle-free experience for managing your finances is what we strive for, and it’s wonderful to know we’ve met your expectations.
We truly value your trust and look forward to continuing to assist you!
EE
Executive Enforcement S.
I really appreciate the professionalism…
I really appreciate the professionalism of this firm. Julio my CPA is very efficient and has been in touch with my firm during the entire process. My books look a lot better than when he started three months ago.
Response from finallyDec 5, 2024
Thank you so much for your kind words! We're thrilled to hear that you’ve had such a positive experience with our team. We're glad Julio's efficiency and dedication have made such a difference for your firm. Knowing that your books are in great shape now is exactly the outcome we strive for. If there’s anything else we can do to support you, please don’t hesitate to reach out. We truly appreciate your trust and partnership!
KB
Karine BERTIL A.
NEVER HIRE THEM
I've hired them a year ago. They were terrible. they did not work at all. I had to do everything myself. they were expensive and put me in a lot of trouble because of their incompetency and laziness. NEVER HIRE THEM
Response from finallyDec 2, 2024
Hi Karine,
We are deeply sorry to hear about your experience and sincerely apologize for not meeting your expectations. Your trust means everything to us, and it’s clear we fell short. This is not the level of service we strive to provide, and we truly regret any frustration or inconvenience we caused.
We understand how disappointing it must have been to feel unsupported after placing your trust in us. Your feedback has highlighted critical areas where we need to improve, and we want you to know that we are taking this seriously.
To ensure this doesn’t happen again, we’ve made significant improvements to our processes, including enhanced team training and stronger accountability measures. Your feedback has been instrumental in driving these changes, and we are committed to providing the service our customers expect and deserve.
We’d greatly appreciate the opportunity to connect with you directly to learn more and make things right.
Our customer service team will reach out to you personally, but if you’d prefer, please don’t hesitate to contact us at [email protected].
Thank you for sharing your experience—it’s feedback like yours that helps us grow and improve.
JU
Justin
If you want to have a Banking partner…
If you want to have a Banking partner that will lie straight to your face, these guys are to go to. I originally opened an account with these guys for my business to assist with my spend and expense management. I was approved for a $20,000 initial credit line and all was great for the first few months. I continued to use the credit line, pay it on time (never missed a payment) and it was overall very helpful. Then out of nowhere, I was informed that I was getting my limit dropped to $5,000, which at first I was annoyed, but it was explained to me that Banking partners were changing and so were the requirements for getting and maintaining a credit line with them. After some back and forth, I had no choice but to accept these changes. I initially thought about changing providers (perhaps Expensify or Divvy), but after some back and forth with my account manager, I was persuaded to continue with them and give them a chance. I was informed that after more on time payments, I would be able to get my credit line increased back to the original $20,000 that I was approved for (and was using for months originally). I continued to use this credit line of $5,000 each month and made sure to make all payments. I connected with my account manager again to see about when I would be able to get my credit line increased back to $20,000 since purchasing supplies was starting to become a pain with having to always split payments since my limit wasn't high enough. I was ignored for days. Then out of nowhere yesterday, I was blindsided with Finally informing me that my account was being closed. No further explanation was initially offered. I literally had to send email after email and make multiple calls to them to get in touch with someone (who wasn't even my account manager). I was then given a complete and total vague response stating that my account was closed because of my business industry. This guys are a joke. I now have to spend hours back at square one finding a new provider, as well as resetting and transferring all of my spending data to a new platform. I informed them of this and I was met with crickets. These guys are not business friendly. They act like they care when in reality they could give a damn. They have royally screwed me for the month as I was expecting to be able to use this credit line to purchase supplies and other materials on a net 30 while waiting on incoming A/R. They took advantage of my kindness, lied to me multiple times and then ghosted on me when I have done nothing but be reliable. Total joke and I hope that they go bankrupt themselves.
Response from finallyDec 2, 2024
Hi Justin,
Thank you for sharing your feedback. We deeply regret that our decision to close your account has left you feeling disappointed. At finally, we understand how frustrating and unexpected situations like this can be, and we sincerely apologize for any inconvenience or frustration caused.
Please know this decision was not made lightly. It followed a thorough review aligned with our policies, and the reasons were communicated to you at the time. While we are unable to reverse the decision or provide additional details beyond what has already been shared, we value the trust you placed in us and appreciate the opportunity to have supported you during your time with finally.
If there’s anything else we can assist with or clarify, please don’t hesitate to reach out to our support team at [email protected].