fhfurr.comReviews of fhfurr.com

I wish I had looked at the reviews before I hired them. We scheduled an appointment between 8-12. At 10, they sent a text that he was running behind. 6 hours later, we haven't heard from them. I called 4 times in a row and got put on hold, cut off, and told they would get back to me, which they didn't. I thought they were a reputable business. WRONG. Heed the reviews and save yourself a lot of frustration.

The summary of my recent HVAC service experience could be described as: Dangerous, Incompetent, and Lazy. I was having an issue where my gas furnace was short-cycling and turning off before the thermostat temperature was met. I had several companies come out to diagnose and none could identify or fix the problem. This speaks loudly about the competence level of many so-called "reputable" HVAC companies in the Richmond metro area. F.H. Furr takes the prize and is the epitome of Dangerous, Incompetent, and Lazy. I was met by a service tech sent by the company to diagnose and repair the issue. Although the tech was friendly, he was far too confident in his abilities and knowledge of HVAC systems. When discovering the furnace was a 2009 model, he immediately went into the mode of making a case for a $14,000!!!! replacement. Context- this is a 80K BTU, 90% gas furnace for a 1600 sg ft space. STRIKE #1! He then proceeded to take a series of photos showing some discoloration on the heat exchanger. He claimed the system has a crack in the heat exchanger but, had to evidence to prove that claim. Those photos don't provide the evidence. STRIKE #2! When asked how much it would cost to replace the heat exchanger he stated it would be about $11,000 and would not make much sense when a new system would be $14,000. When challenged about the outrageous cost estimates, he started in with the sales propaganda about warranties and the reputation of F.H. Furr. STRIKE #3! And here comes the final strike- He condemns the furnace, disconnects the gas and power to it and fails to reinstall the component parts he disconnected while inspecting it. STRIKE #4! This technician is Dangerous to the reputation of F.H. Furr, he didn't properly diagnose the real issue with the furnace- earning him a badge of Incompetence and he was Lazy by not completing a process of vacuuming out the drain lines to unblock a potential clog in the line. I had another technician scheduled in about 45 minutes to inspect the furnace and did the hard work to discover that the drain line was blocked and caused the system to short-cycle on and off without reaching the desired temperature. The system has now been running perfectly for days in this 15 degree temperatures we're facing in Richmond. I can't imagine how many customers are duped and scared into thinking they must replace their furnace when it's 15 degrees outside. And, hopefully, this company is not training their technicians to employ these sleazy sales tactics. I've used F.H. Furr a few times before and have been satisfied. However, after this exchange, I will never use them again. Unfortunately, they are not the only ones to be guilty of rendering really bad service. The range of prices quoted to repair this issue was $14,000, $1,098, $589 and $99 (this was the amount spent to fix the issue by a competent and qualified technician. Very sad, but true. F.H. Furr- hopefully the owner will sit down with this technician and have a come to Jesus moment with him. Overzealousness combined with lazy incompetence is dangerous to the organization.

Noah Rios came today at are house , to service the Heat Pump and the Air Handler system. did a great job. I highly recommend FH FURR . Noah Rios keep up the good work.

VERY pricey!

Davonte came to service our furnace today and hes service was completely top-of-the-line. He was pleasant, he was respectful, he explained everything he was going to do, he wore disposable covers over his shoes, and when finished asked if I had any questions. If I would need service in the future, I would ask for Davonte to perform my service.

FH Furr, Lennox & Costco would not honor their 10 years warranty. I got the very expensive Lennox HVAC via Costco that was installed by FH Furr. The product was a lemon that broke down on the first week of installation & over the course of 6 yrs. When wanting to claim the 10 yrs warranty they said an annual maintenance was required, which was never communicated before. Also, I found online that the product has a coil failure law sue in the past.

Unfortunately our HVAC service provider had to be switched over to FHFurr and so far their lack of service and response to my needs are less then satisfactory. I have been trying for 3-4 months now just to get a normal tune-up service scheduled and completed. Their telephone response service reps are also not very knowledgeable.

I had trouble with my HVAC system. Anthony came and diagnosed the problem and ordered the replacement part. He then jerry rigged my heating system and kept me warm during the two coldest weeks of the winter. When replacement part arrived he and Josh worked into the night to get the unit up and running correctly. In the future I will always request Anthony from the Finksburg shop.