Jason B.
2 Months and Install is Still Incomplete
Had F. H. Furr provide me an estimate for a new HVAC system. During this, they discussed their "No surprise" guarantee and said whatever is quoted will be the only charge. I signed the paperwork, ran my credit, and opened my accounts. They decided to send another technician out before the install to inspect my electrical box and said it needed to be replaced in order to have my HVAC installed. This estimate was upwards of 17k in additional cost after being promised that any additional equipment that would be required would be covered at no cost if they didn't identify it after signing the paperwork. While I was unhappy with this, im not a dirtbag and understood that the upgraded box would be beneficial, so they brought the charge down significantly. It's been 2 months now since the install occurred for both my HVAC and electrical system. HVAC is good too go, but the electrical system still needs to be hooked up to the main line. I've been requesting updates and been ignored ever time. Last week they said they escalated the issue to senior leaders and I still haven't heard anything. I've also requested for my inspections to be performed and have been completely ignored as well; which is aggregating because their documentation states that if the permits expire, the customer will be responsible for paying for the new permits and inspection. Work performed was great, but their administrative team is absolutely horrendous. I should have looked at their reviews before purchasing a service through them.