fhfurr.comReviews of fhfurr.com

F H Furr Never showed up for my appointment nor did they ever text or call about missing the appointment. I waited all afternoon for the appointment, and they were a NO SHOW. Don't trust your time to F H Furr. There are many other companies which will honor appointments so contact one of them...not F H Furr!

We made an emergency call on a Friday in August because our AC needed freon. My husband called around noon time and someone was out a few hours later to take care of the issue and gave us recommended repairs with our AC unit. We were treated with professionalism from the initial phone call to the first technician coming out for the repair. Our repair person was Brian Johnson and he was very professional and thorough when discussing our repairs.

A Complete Joke, I wanted to schedule a simple HVACC maintenance. After having set appointment last week they called to delay me for an additional week as the technician was too busy with emergency calls. The follow week, I was bombarded with both texts and AI calls to confirm my appointment but whenever I would try to confirm it would not respond and just cancel my appointment. I cant reach any humans on the phone and the AI keeps hanging up on me. Avoid this company for any peace of mind.

I spent $21,000 on a brand-new HVAC system from F.H. Furr in 2022, and less than three years later the unit failed just as summer hit. What followed was a 4-month ordeal of poor service, missed appointments, incorrect parts, and unreturned calls, all while my home sat at 80+ degrees with three toddlers inside. In April, I reported that the system wasn’t blowing cold air. The first technician dismissed it despite my concern. The second technician confirmed there was a problem, found only factory-level Freon, and later identified a motherboard error. That part was ordered, and when it was finally “installed” a month later, it turned out to be the wrong one. The error code persisted and I was left to start the process all over again. To make part of my home livable, I was forced to spend $1,000 on window units. Their GM approved a reimbursement, but as of today (July 8), I have still not been paid. Worse, after finally getting in touch with their Client Relations on July 2nd, I was told I would receive an update by July 7th. That update never came. I sent follow-up emails on both July 7th and 8th, and heard nothing back. It’s hard to overstate how frustrating and exhausting this experience has been. After spending over $20K, I expected professional service and a working system, not a summer of discomfort, radio silence, and broken promises. Buyer beware: if something goes wrong, don’t expect F.H. Furr to make it right quickly, if at all.

Had an issue with airflow to a back room upstairs. They claimed that replacing the airducts would fix the problem. It has not and they charged an absurd amount for 1 days labor by 2-3 techs. They guaranteed it would fix the problem and now refuse to refund my money so I can hire someone competent to fix their mistakes. They won't respond to calls or emails. Do not do business with this company.

Avoid F.H. Furr and save yourself from the ongoing frustration. The HVAC system they installed has broken down multiple times since day one — and right now, it’s still not working. Over the past few years, we’ve had to deal with repeated major failures requiring extensive repairs just to keep the system running. The latest breakdown has left my family without air conditioning for weeks during a stretch of 90+ degree heat. We were told the part needed to fix it was ordered, only to be told later it wasn’t — a scenario that has played out multiple times before. Now, we can’t even get a simple call back or status update. Every repair has taken weeks and only happens after relentless follow-up on our part. The lack of urgency, accountability, and basic customer service is unacceptable — especially for a system they installed that continues to fail. I do not recommend this company and I regret ever trusting F.H. Furr.

From Loyal Customer to Deeply Disappointed – FH Furr's Decline Under Apex Ownership I’ve been a loyal FH Furr customer for 17 years—spending over $50,000 on two HVAC systems (with upgrades), three water heaters, a full electrical panel replacement, repiping, and countless other services. I also referred dozens of friends and colleagues because the customer service used to be exceptional. Every technician was professional, respectful, and informative—never pushy. That trust built the FH Furr brand. Sadly, that brand is now gone. Since Apex Service Partners acquired FH Furr, the customer experience has become unrecognizable. Appointments are scheduled weeks out, then canceled without explanation. My most recent HVAC inspection—booked months in advance to beat the summer rush—was simply canceled. No alternative offered. This marks the fourth time in a row that my service call was scrapped due to “capacity issues.” The same thing happened with the electrical division earlier this year. Reaching anyone beyond a voicemail is nearly impossible. No one calls back. It’s clear to me that Apex prioritizes the spreadsheet over the customer. Maybe experienced technicians cost more on paper, but they’re the ones who could solve problems, explain future maintenance needs, and build long-term relationships. That kind of trust led to more work and more referrals—things a spreadsheet can’t measure. I never thought I’d say this after so many years, but I’m done with FH Furr. I’ll be looking for another company that values long-term customers and understands what service really means.

From start to finish, Mr. Jordan Kindred’s service was outstanding. He was prompt, courteous, and highly skilled. He efficiently resolved my clogged pipe issue and installed my new water tank with precision. I appreciated his attention to detail and his commitment to ensuring everything was working perfectly before he left. I highly recommend him for his reliable, high-quality plumbing services.