fhfurr.comReviews of fhfurr.com

Long time preferred plan customer for more than a decade. Scheduled free routine preferred plan cooling system maintenance inspection for my dual zone system and immediately confronted with “perceived” a/c issues before maintenance check started. Less than one hour into service technician’s inspection, was immediately told compressor in one of my units mysteriously “burned out” while technician was inspecting the unit. Proposed solution was replacing the whole system at a well above fair market price and financing through FHFurr. Immediately skeptical of “burned out” unit as I could clearly see technician had pulled the a/c unit’s breaker. Obviously, the compressor will not run if electrical power to the compressor is interrupted. While watching, I told the technician to reinstall the breaker. Miraculously, the compressor returned to normal operation. Service technician’s post inspection write up which, I have in my possession, stated, “Common winding in compressor burned out while I was here. Then went back on after about an hour.” If a motor or other electrical system is “burned out” it’s not returning to normal operation. When the FHFurr company was first acquired from the Furr’s by HomeServe, there was a noticeable change in the company’s culture, and not a good one. Since Brookfield Infrastructure Partners acquisition of HomeServe, the FHFurr business model now appears to be overly focused on aggressively upselling repairs, replacements, questionable warranty maintenance plans, and expensive memberships. As a result, this long-time customer’s confidence, and business, has been lost.

One of the worst companies out there to do home repair up sell and outrages quotes are standard procedure. The tech was mediocre and not knowledgeable. Only knowledgeable about the worthless service plan. I had them out to look at my HVAC compressor. Provided a $4000 quote to fix it. Did not provide an itemized quote for the parts. On the spot, I googled the parts cost was $29 for a Capacitor and $500 for a fan motor that was failing. Then I am sent a "QUOTE - PEACE OF MINE" in an e-mail costing $2500. Price gauging at its best. Avoid them at all costs. Constant upselling of a worthless support plan. Never deal with them.

High Prices - was able to get work done for 1/2 Furr price -aggressive tantamount to irritating Avoid the marketing pain.

I wish I had read these reviews before. Had a clogged Kitchen sink and called this company. 1st sign-appointment confirmation was between 3 and 4 pm and the truck pulls up @1:30. 2nd sign- The technician (KYLE RULEWICZ ) claimed that one of the pipes underneath my sink needed to be replaced because it was not installed correctly. The cost would be an addition $125 dollars. to install 1 pvc pipe?? I insisted that the pipe be returned to the same working condition that it was prior to his arrival. 3rd- sign- After paying over $400 I asked that my receipt be emailed to me immediately. Needless to say it was not. I called the office and they emailed me a copy of my receipt immediately and guess what? The receipt mentions a few inspections that were not done but it did not show the drain being unclogged. I did not hesitate to pay what they requested because my wife and I were tired of dealing with a slow drain but at the end of the day I felt that this company in general and KYLE RULEWICZ in particular was very shady. DO NOT USE THIS COMPANY!

I had a very disappointing experience with F.H. Furr and would not recommend them based on how my service call was handled. On March 29, 2026, a technician came to my home for an HVAC inspection. He inspected the electrical system, outdoor unit, and indoor unit, and then presented the results on a tablet. Everything was shown as operable, and the recommendations were described as preventive. I agreed to purchase a blower wheel cleaning service after asking for details about what the cleaning would involve. After the service was completed, I asked for my receipt, report, and warranty information. I was told those documents would be emailed to me. I still did not receive them, even after repeated requests. What made this experience much worse was what I discovered after the technician left. I found an oil-like substance on my antique armoire, on my floor, on my Delsey Paris luggage, and heavily on my personal tote. My garbage and personal items were also left saturated in this substance, along with debris. None of this was disclosed to me before the technician left my home. My biggest issue is not just the damage, it is the lack of honesty, accountability, and professionalism afterward. There was no final walkthrough, no explanation of what had been done, no report provided, and no acknowledgment of the condition in which my home and belongings were left. Even after I raised these concerns, the company did not take responsibility and has not properly addressed my request for a refund. A company entering someone’s home should respect the property, communicate honestly, and handle concerns professionally. That did not happen here. I am extremely dissatisfied with the service and with the company’s response.

Lying, scamming, cheating company. Cannot stick to deadlines or appointments. Takes advantage of the elderly. Daniel Mason is a lying piece of garbage. Tried to charge my elderly mom $3196 and got a second opinion and none of what MASON recommended was necessary and per other company if it was was 6 times what it should be charged.

F H Furr bought out my local HVAC company that I had used for over a decade. Immediately everything started going wrong. Finally it culminated in them replaced a heat pump, failing to get it working properly for six months, then the following year after five service calls and failing to get the new unit working under warranty they simply stopped returning my calls. Avoid them at all cost.

No stars, actually. They do not respond to calls for an emergency (at least mine). I awoke this AM to a leaking hot water heater, and called them at about 6:35 AM. I was told a technician would call me back about a replacement. I told them I needed it today (my wife and I are both elderly), but if they could not do it, I'd just get someone else. It's no longer "if they could not do it." Now, they just won't do it. It's well past noon, and no call. Yes, they have the correct phone number. I'm in their system (but not much longer) I found another company (All Plumbing), one who will be at my house in the next hour or so. This company is well known in the area and has a good reputation among my neighbors. I cannot imagine ever calling Furr again -- for anything. I've heard they are owned by an investment company, so naturally the service goes down. I had used and had great service from Dwyer Plumbing and Heating for about 30 years, until Furr bought them out. Really bad news, in my opinion.