fetchpackage.comReviews of fetchpackage.com

WARNING: do NOT use this service. MY first and LAST time using this, and the only reason why I did is because my new apartment building including this service as a MANDATORY fee in the rent price (bullcrap!). Anyway, the first time I used it, my packages were lost/stolen. They don't even have a customer service phone number, the app is a joke, and the only way to contact them is through email. A bunch of different reps (that clearly don't communicate with each other) reply to your email thread asking over and over again for the same information. SO SO SO BAD! One of my packages was equipment for my work that I had to come out of pocket for, and the other package was a gift from a dear friend. What a circus for a company!!! I am still in the process of at least getting monetary compensation.

I’ve had a very frustrating experience with Fetch package service. There has been a lot of misinformation about the status of packages, and getting clear answers is nearly impossible. I was told my package was not there and was advised to contact the shipper, even though the delivery photo clearly showed it had been delivered to their facility. Later the story changed and the time they claimed it was found kept changing as well. On top of that, customer support is extremely poor. It’s difficult to get real assistance, and when you do, there is little accountability when incorrect information is given. Instead of acknowledging the mistake, the responses feel like they are trying to avoid responsibility. Unfortunately, residents at my apartment complex are required to use Fetch, so we don’t have the option to choose another delivery method. If I had a choice, I would not use this service again. Overall, the lack of transparency, poor communication, and absence of accountability make this a very disappointing service.

Extremely Poor Customer Service…. I have been trying to resolve an issue with Fetch for weeks regarding a package that was delivered to their facility. After the package arrived there, it essentially disappeared. I submitted a claim and contacted customer support multiple times, but no one has responded or provided any meaningful update. What makes this even more frustrating is that many apartment buildings require residents to use Fetch as their package delivery system, leaving tenants with no choice but to rely on this service. When something goes wrong, there appears to be little accountability and almost no way to reach someone who can actually help. It is unacceptable to handle people’s packages without proper customer support or communication. Residents trust this service with expensive and important deliveries, yet getting help when a problem occurs seems nearly impossible. I strongly hope Fetch improves their support and response times because this experience has been incredibly disappointing. Now they lost my package my grandmother sent me and it’s absolutely ridiculous…

This company loses packages yet refuses to take responsibility.

I was accepted to deliver as a driver for fetch LAST YEAR but cant seem to grab a BLOCK YET…. messaged customer service and they played dumb like they didn't know what i was talking about…. im just going to delete my account…

Horrible, they stop answering… only excuses

Fetched seemed to figure out how to make online shopping less convenient. The service adds many unnecessary delays. The service is very inconsistent. On top of all that it seems like the delivery drivers are very over worked.

I was registered as a delivery driver for this company and they canceled 2-3 blocks of mine ‘due to low volume’ then deactivated my account. When I contacted support they told me I could reapply in six months… after googling reviews it seems this company is a terrible one doing this to drivers more often than they’ll admit. What they don’t understand is I needed those 5 blocks this week. That $270. I have kids to feed and a sick animal to take care of and they want me to wait 3-5 business days to even hear a decision about my account? I will not be appealing and I will not be recommending this platform to anyone I know ever. If I could give it negative stars I would give it -3.